Terrible pick up service Vans are old and dirty, The last thing you want after a long flight is to b

Horrible service. My flight arrived at 9:15, received baggage by 9:25. Called 3 times and was not picked up until 10:20 p.m. I said I was traveling with a 4 year old. There were no seat belts either. Never will I use this service again. To top it off they slipped in an SUV charge on my jeep wrangler!!! Very upset!
GOOD EXPERIENCE, SERVICES RENDERED AS ADVERTISED!!!!Easy to book online but stated rate did not include a $10+ processing fee but they are still cheaper than other parking centers. I dropped off my car without a problem and even got upgraded to covered parking so the extra fee didn t bother me anymore. Their shuttle came within 15 minutes to take me to the airport and dropped me off at my terminal. I got back 11 days later and called them for a pick up, I waited 15-20 minutes and boom I was in my car driving back home 15 minutes later. I was completely satisfied with their service and customer service. I will definitely use them again. Thank you LAX Parking Center!
very poor customer service and no system at all in and out of the parking lot , i was made to park my car on the side and walk to the kiosk desk to pay while cars going in and out of the parking lot.......i find this unsafe to customers .
This lot gets two stars only because it s very cheap. But we actually missed our flight because they run shuttles sooo infrequently. The shuttles are also very small and crowded and don t have working seatbelts.
Terrible pick up service Vans are old and dirty, The last thing you want after a long flight is to be stuck at the airport waiting for a shuttle especially when you have kids with you. I could have walked to the garage faster then they picked me up. i called a total of 4 times and waited over a hour while multiple other shuttles passed not 1 shuttle from this service drove by pay the extra dollar and use a real service. i am all for saving a couple dollars but being told 15 mins when you call to be picked up and waiting over a hour is unacceptable I even had to call two different numbers to get someone to show up the owner should look into hireing new employees because the ones he has have a bad work ethic.
I would not recommend this facility. They were not prompt in picking us up. We waited over 30 minutes for them and finally had to call a cab to take us to the parking garage. Shuttles from other garages passed by every few minutes. I would try one of those next time - this was terrible.
This was the worst shuttle experience I ve had in flying out of LAX. From the time I called, it took an hour and then when van did get there, they took the first people to hit the van...and we had to wait for another van..another 30 minutes. Apparently not enough vans to use on a busy night. Yea, it s cheap, but be prepared to stand under that red sign for a while..I, for one, will not be using their services ever again!
I HAVE A SMALL PICK-UP THAT I USE TO LEAVE AT THE AIRPORT. ITS NO BIGGER THAN A TOYOTA CAMRY. BUT I DO GET CHARGED EXTRA FOR A TRUCK ALONG WITH FULL-SIZE TRUCKS ON LIFTS. NO ONE CARED ABOUT MY POINT.
When I arrived at the parking lot the attendants were rude and unprofessional. I was told to find a parking spot and walk to the entrance, then once I finally found the way to the entrance they were to busy having a personal consversation between the
The attendants at LAX Parking Center were rude and uncooperative. The shuttle was extremely late (over 40 minute wait when told on the phone it would be 10 - 15 minutes) and the driver was inattentive and unapologetic for the delays. The shuttle wa
The promptness of the shuttle service appears to have improved considerably. The last time I used this lot it was very slow. My only complaint is that you shouldn t have to fill out a form with information about your car and what slot you parked in
the rates for this lot were good and I had used one other time without a problem, but this time the pick up was too long-about 35 minutes and then to be driven by a KID that looked no older than 20 years old, was unhelpful and drove like a maniac wil
On my way back I waited for the shuttle for over 25 minutes. When I called for pick up I was told that it d take about 15 minutes when it actually took about twice as long. I have used this parking lot in th past and have never had to wait this lon
When we arrived at the lot before our trip, the lot was full, there was not a single space to park. The attendants wanted us to leave the car keys but we were not comfortable doing it; they were gracious to move one car in order for us to park there.
I called for pick up. After 20 minutes, I called again, they said, any minute now . 5 minutes later a van flew by, waving either that he d come around or wait for the next one. I finally got picked up after 37 minutes! The guy apologized, and la
Everything worked out fine. Attendants at lot were courteous and helpful. Shuttle was timely. Lot was very full (appeared to be overloaded), dark and dirty. However, my overall impression was still positive. Price was reasonable and service was
On the return, the van was full, and the seat I had to take didn t have a seat belt. Additionally, the driver broke the law on two occasions by speaking on his cell phone without a headset. Law suits waiting to happen...
Driver on 3/27 at 12:45 AM was speeding and weaving in and out of traffic and jamming on the brakes. It was like a ride at an amusement park. The van was taped together with packing tape around the sliding door. Cars were double parked in the lot
This parking lot should not be offered by airportparking reservation. Even tough the attendants at the lot are very nice without a doubt, the shuttles are old and not aproriate for such use since they are old vans such as red vans or home airport sh
There were not many spots available when we checked in, but we were able to find one that was suitable. That could pose a problem in the future as the spaces are pretty small and we prefer to try not to get car dings if possible but parking on an en
Please, when I call to be picked up after I land it s so important to have a driver come within 10 mins of the call. Most of us are going to work or appointments right when we get off the plane. Once I had to wait at lease 15-18 mins. That s a long t
The van was dirty, smelled like urine. The driver didn t even open the door for a man with a baby. Not a courteous spirit. Lights on the upper floor parking didn t come on in the night when we came back. We won t be using your service again.
The good: The lot is conveniently located right off the freeway at the intersection of Century and La Cienega Blvds. The spots are large enough to park comfortably in. The shuttle arrived within 10 minutes of the call (Sunday afternoon at 4:00pm) and
Overall good expierience, we didn t feel our SUV was oversized it fits fine in compact parking spots. We were charged a dollar extra per day for this and didn t think it should of applied. Driver on our way back from airport was an insane driver.
I waited for 30 min. for the shuttle to pick me up and I d called 3 times. The driver was nice, but I d parked at the airport because I wanted to be able to promptly leave. Waiting that long, I could have had a friend come pick me up and take me ba
This is the second time we ve used this service for long term parking while out of the country. We have been very pleased with the overall price and shuttle service. All the seat belts in the vans were not in working order and/or easy to access howev
The lot is definitely a value. But, their shuttles are old 15 seat vans, with limited cargo space and uncomfortable seating. And they seem to run far less frequently than those for more premium lots. Also - they don t take Amex. And, their while
Initially the shuttle service when I was going to the airport (as we were waiting) took about 15-20 mins, as was expected from the printed out schedule. I was happy with this service, because it saved me some money. If I would have paid the airport
I lost our parking paperwork while in china and expected a major hassle upon our return. the attendant on duty was able to find our records vey quickly and there was no problem. you have my thanks and will have my repeat business. i will pass on your
Parking shuttle was very slow and picking me up upon returning from my trip. Also, I had to call the shuttle number several times to get someone to answer. Additionally, once I arrived back to the parking garage, the attendant had company in the offi
The price is the best in town, and it s very easy to find. The downside is you have to park on level 7 and go round and round to get there, and the shuttle busses are old with long waits to get picked up.
the lot was inexpensive and fit my budget. if i had more money i would go somewhere else but it was OK. the driver was very courteous and remembered me from when i left, so that made up for the slowness of the van. the more you pay, the quicker the s
We didn t feel comfortable leaving our keys but when we got back the car was there and in the same condition when we left. It worked out. The building wasn t the easiest to find and rather confusing with another parking service right across the way.
The entire experience was hassle free. It was quick and efficient. I will definitely use this parking service again. Making reservations on-line is especially good since we live outside the LA area and need to drive a couple of hours to get there. Kn
The garage was fine. Parking spaces were rather tight. Finding you was not hard because my navigation bought me to you. Shuttle to the airport was swift, however pick up was rather slow. Also, I wish I knew ahead of time that I was being charged
Overall this parking lot was great, and the price I found online was awesome! The only thing was that they told us at the parking lot that we needed the printout of our reservation to get our online price. Otherwise we would have to pay the regular p
The driver going to the air