In order to realize the final merging step, United Airlines decided to adopt the system of continent

Since its merger with United Airlines in year 2010, Continental Airlines and United Airlines have operated separately under the name of United Continental Holdings, until recently. Although the parent company was located in Chicago, the two airline services managed to run different air carrier operations. However, in order to complete their merger, the two airlines have decided to combine their flight reservation systems into one, and finally worked completely as one entity. This was the boldest step ever taken by merged airlines in the history of commercial aviation, and the adjustment steps taken involved website and software changing, rebranding process, and of course the massive employee trainings. About 600 agents have been trained just to handle the reservations and ticketing, which were the two aspects that would likely to get the most pressure from customers. The system changing involved both the manual and online reservation system, including rental cars in charlotte nc ticketing.
In order to realize the final merging step, United Airlines decided to adopt the system of continental airlines reservations instead. The combining reservation system was meant to direct the separated images rental cars in charlotte nc of Continental and United Airlines into one, as well as creating flexibility for customers in ordering tickets. The process involved system and software changing, reservation and upgrade transfers, and new website building. However, after the changing of reservation system in early March 2012, numerous drawbacks happened. While the manual check-in, reservation and upgrades were running smoothly, problems happened when it came to online system. Many uninformed customers experienced confusion in ordering tickets online, rental cars in charlotte nc and the system glitch in self-serving rental cars in charlotte nc ticket stalls has caused thousands of people stranded in lines to buy tickets manually from travel agents. Others were stranded for hours or even days in various mileage points, getting thrown from one agent to other without result. This last problem particularly caused extra setbacks in ticket agents abroad, because the difference of language created communication barriers between agents and dissatisfied foreign customers.
The changing system also caused passengers to miss their flights due to erroneous information about the flight schedules, while passengers who have ordered tickets online before the system changing found out that their itineraries were scrambled, lost, or cancelled. Early-reserved ticket changing or upgrades have been lost, causing thousands rental cars in charlotte nc of disappointed passengers flooded the airlines' mailbox and telephone lines with angry messages or calls. Frequent flyers and road warriors everywhere complained through mass and social media, raved about unhelpful customer services and clueless ticket agents. These drawbacks have thrown more dirt upon the face of United Continental Holdings, rental cars in charlotte nc especially because many customers were already dissatisfied with their extra hassles, such as applying fees for checked luggage, rejecting a frequent flyer mile on the ground reason of expiration, and leaving a passenger who was unable to change his flight. Among the given reasons was the inadequacy in agents' trainings in term of switching the reservation system from United Airlines to Continental Airlines, and the lack of previous customer notifications. While the main reason of the reservation system changing is to increase flexibility for customers in reservation and ticketing, rental cars in charlotte nc it seems that they must wait for undetermined time until the system will finally run smoothly, as expected from a reputed airline company.