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What should have been a short 20-minute flight from Nantucket, MA, to Boston ended up being a much longer ferry ride for one family after they were removed from a JetBlue flight after an incident involving their 13-year-old daughter with autism.
And so the mom and daughter were placed in the rear of the plane, with dad located around 10 rows ahead of them. They claim this separation caused their daughter to begin to cry and refuse to buckle u2 vertigo tour review her seatbelt.
Without a plane to take them to Boston, the family ended up taking a taxi to the ferry and then a bus to finally get to Boston. When it came time to return home to the Baltimore area, they chose to rent a car.
After complaining to JetBlue, the family did get an apology and vouchers for future travel, but those are useless, they say, because they have no intention on flying with the airline again. The mom has written to the airline s CEO to request a full refund, and hopes this incident highlights what she sees as the crew s inability to handle families with special-needs children.
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