There was no bankruptcy here. There was no act of God. As I understand it, a court ruled that they f

I t was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors hotel valencia san antonio texas points, and selected a special room on the executive floor with two queen-size beds.
My father called Hilton to ask whether we would receive free internet access in our room, she says. [A representative] informed him that Hilton no longer owned the hotel and that they would be moving hotel valencia san antonio texas us to another Hilton property outside of Paris — either Hilton hotel valencia san antonio texas La Defense, or Trianon Palace in Versailles.
Both of these hotels hotel valencia san antonio texas are very far from where we planned to stay, she adds. As our trip is just two weeks away, we were shocked and upset to hear the news and were surprised that we weren t provided any notice. My father had to call Hilton in order for Hilton to give the news.
Pitts and her father are caught in the middle of a reflagging — a common event in the hotel industry. Hilton didn t want to lose this hotel, which was its leading Paris property, but it was stripped of the right to call it a Hilton after a lengthy court battle with the property s owners .
The reason we booked the Hilton hotel valencia san antonio texas Arc De Triomphe Hotel was because of its central location within the city of Paris. We also chose the hotel for the two queen beds to accommodate three adults and his earned Executive Lounge access.
On the one hand, Pitts agreement was with Hilton and its HHonors program, and I don t need to check the slippery HHonors contract to know that Hilton can drop this reservation whenever it wants to, and for whatever reason.
But on the other hand, isn t a reservation a contract to offer a room at a given rate? And didn t Hilton enter that agreement by accepting Pitts points when he made the reservation at the soon-to-be reflagged hotel in Paris?
I m not sure whether there s anything I can do to make Hilton sweeten the deal. I imagine there are hundreds, and perhaps thousands, of other guests in similar circumstances, and they are making adjustments to their schedule to accommodate a surprise court ruling.
According to flyertalk, emails were eventually sent informing the Reward Guests that their reward bookings were cancelled for thst specific location and that they could get a booking in Hilton s other four locations if they desire. Otherwise, the points will go back to their accounts.
I read the Terms of the program and I could not find any provision that required Hilton to walk a reward guest. From what I can tell, you do not have much rights as a rewardee. Hence, my posts about the utter uselessness of trying to phenagel a stay in a non Hilton. It sucks but those are things one can expect with freebies. Even Elliott hotel valencia san antonio texas himself has questioned loyalty programs again and again.
Look Michael, it only takes 40,000 points for a one night standard stay at a category six Hilton. They give away that many points if you apply for a Hilton credit card. There is even an artcle about how you can get 390,000 points by just going through several cards.
To the extent I m following your argument, it strikes me as incoherent: it s all about the rules, even though we can t identify any rules that speak to this situation and the loyalty program rules (which were written by Hilton) are too generous, so we can t expect those rules to apply
You keep asserting that guests who pay with money get better treatment. Possibly. I just keep asking you to SHOW ME THE WRITTEN POLICY which makes that precise distinction. Otherwise I m not sure this lesson is grounded on anything hotel valencia san antonio texas reliable.
Hilton is essentially a Brand. A franchise. Each property has its own policies and rules. HHonors is a loyalty program. It is the hotel that determines whether they will walk you. Hilton also offers to manage hotels for their owners. Of the hundreds of Hilton named hotels, Hilton only owns about 20 of them.
Repeat, it is the management of the hotel that is responsible for your reservation and your stay. So unless Hilton itself owns or manages the property you are booked in, Hilton does not determine your stay s terms and conditions.
Customers do business with Hilton. There is no distinction between Brand and Franchise in their terms and that is intentional. Are their customers dealing with one entity or two independent ones? They can t have it both ways.
Would you extend your logic to Hilton s vendors? Can Hilton stiff their vendors for products and services purchased for this location before July 5th that the new management doesn t want? Can they stiff travel agents on their commissions? I don t think so.
There was no bankruptcy hotel valencia san antonio texas here. There was no act of God. As I understand it, a court ruled that they failed to adhere to their own contractual commitments to their landlord under French law, and that would be 100% their fault.
Change happens to people too. They unexpectedly lose lawsuits, they lose their jobs, they get sick and require hospitalization, etc. And the stock answer to that is usually: they should have gotten hotel valencia san antonio texas insurance.
This case isn t about an Act of God or a war or a coup detat. Those would be different discussions. If the French courts ruled that Hilton violated its contracts or French laws, that is a mistake that was entirely within their control.
What s your problem? If you're having trouble with a business - any business hotel valencia san antonio texas - and you've hotel valencia san antonio texas reached a dead end, maybe I can help. Send me an email and I'll investigate. (I can't promise a fix, but I take every request seriously.) If you want to connect with other consumers, why not sign up for my free weekly newsletter , RSS feed or free daily email updates ?
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