Virtual Heroes has created Ultimate Team Play, a game-based simulation for Hilton Garden Inn to help

Virtual Heroes has created Ultimate Team Play, a game-based simulation for Hilton Garden Inn to help train employees. Employees are put into a virtual Hilton Garden Inn and tasked with various tasks in differing scenarios while dealing with AI guests in a limited time. The results of the test are then measured according to Hilton's existing los angeles fine arts museums SALT (Satisfaction and Loyalty Tracking) system. "We're excited to introduce a game-based program to enhance training for team members as well as make it fun," Adrian Kurre, senior vice president, Hilton Garden Inn, said in a statement. "Ultimate Team Play allows los angeles fine arts museums our hotel team members to play their hotel specific role and show them how their various actions directly affect the guest and the hotel. Including SALT was key because it really emphasizes to the entire team that no matter what role they have or what job they do, each person ultimately affects the guest's overall hotel experience." Inside the environment, staff go about their normal tasks (answering phones, checking guests in and out, etc.) and interact through a series of branching dialog trees. It's not as open-ended los angeles fine arts museums an evaluation as some other virtual environment los angeles fine arts museums training programs, los angeles fine arts museums but the staff will still have to adapt to different pre-set customer types. "Ultimate Team Play leverages cutting-edge games-based los angeles fine arts museums technology in a realistic and immersive virtual Hilton Garden Inn environment where real-world hotel staff can further enhance their training and guest interaction," said Virtual Heroes founder and CEO Jerry Heneghan. The program will be beta-tested in select Hilton Garden Inns with front desk workers. In January los angeles fine arts museums 2009 the program is set to roll out to all locations with positions for housekeeping, food and beverage, and engineering/maintenance as well
Kudos to the HGI family for being such forward thinkers! I can't imagine how much time and money they save with training in this manner. los angeles fine arts museums They can also feel good about Corporate Social Responsibility with reduction of carbon imprinting. Additionally, the measurable ROI follows compliance los angeles fine arts museums with Sarbanes-Oxley mandates along with solid fiscal stewardship!
This blog will be a resource for hospitality and convention educators to learn about and start using Second Life. If you are new here, be sure to view the earlier posts in the archives. Feel free to use the comment area to ask questions or share resources. Patti Shock Professor Director of Distance Learning Harrah College los angeles fine arts museums of Hotel Administration University of Nevada, Las Vegas