Why Mr. Wortel s refund was not processed, in our opinion, is Orbitz not devoting the resources to i

Two to three credit card billing cycles can mean up to four months, depending on how your credit card cycles. Sometimes it can take a year to process lowest priced airline tickets an airline ticket refund. Here s a case where it took two years .
Payment by credit card provides certain protections under federal credit lowest priced airline tickets laws. When a refund is due, the airline must forward a credit to your card company within seven business days after receiving a complete lowest priced airline tickets refund application. If you paid by credit card for a refundable lowest priced airline tickets fare and you have trouble getting a refund that you are due, report this in writing to your credit lowest priced airline tickets card company.
Then Orbitz informed me of a change which would result in missing a flight in Frankfurt. Since no other connections were available lowest priced airline tickets that day, they suggested a refund to be issued lowest priced airline tickets within two credit card billing cycles. Now 90 days later, still no refund.
lowest priced airline tickets In a situation like this, Orbitz or any other travel agency, for that matter is stuck between a rock and a hard place. It can t refund the money until it s paid by the airlines. But on a ticket that involves multiple carriers, securing a speedy refund is close to impossible.
When it comes to an extended delay like the one Wortel experienced, it s often useful to bring the matter to someone s attention at a higher level within the company. I recommended he send a brief, polite e-mail to Steve Sedlak, the director lowest priced airline tickets of customer relations at Orbitz . Sedlak has an outstanding track record of fixing customer-service problems.
But the real problem is the issue of sluggish refunds for airline tickets. I believe if the Transportation Department removed lowest priced airline tickets the refundable loophole from its rule, we the American taxpayer would be better served. Don t you?
We do know a few things, however. The multiple airlines aspect of your post is inaccurate. The monetary exchange is between the carrier whose ticket stock the ticket was issued on. That carrier pays the other airlines on the ticket.
The agency is reluctant to refund tickets because they fear debit memos. Generally, as we understand it, passenger pays agency, who issues tickets on their account with the airline. That account is paid by the agency to the airline. So, there is not a direct transfer of funds from the passenger to the airline if purchased through a third-party.
A debit memo would be the airline charging the agency for something the agency did wrong, ie refunding a nonrefundable ticket, or miscalculating the additional collection on a reissue. Agencies tend to try to get the airline to reissue or refund tickets directly to avoid this. Of course, many travel agencies, including the large ones, such as Orbitz, try to get the airline to do any work past the initial issuance of the ticket, despite the fact, as travel lowest priced airline tickets agencies, they are not only equipped to do such things, lowest priced airline tickets but it is expected of them.
The agency should not fear a debit in the case described, as most airlines have a provision that a schedule change of sufficient magnitude, certainly one causing a misconnection, on a refundable ticket automatically entitles the passenger to a full refund. But, agencies, lowest priced airline tickets even in this circumstances, want the airline to process the change, or issue a waiver code to the agencies to ensure lowest priced airline tickets they won t be penalized, slowing down the process.
The final issue, on both the airline and agency end is manpower. Organizations set up automated systems to expedite the issuance of tickets. Most often, refunds must be processed by a human being, and precious resources are not wasted on giving away money, as opposed to taking it in. At Orbitz, the agents you generally speak to are not the ones who process tickets, we gathered they have a department to handle ticket reissues and refunds that is separate.
lowest priced airline tickets Why Mr. Wortel s refund was not processed, in our opinion, is Orbitz not devoting the resources to it. After several calls to them, Orbitz should have, if exercising good customer service, prioritized his refund for immediate processing lowest priced airline tickets the squeaky wheel should get the grease.
If you get a refund agreed upon, make sure you have the refund approval in writing and then IMMEDIATELY dispute the charge on your credit card. You did pay with a credit card, right? If you wait 2-3 billing lowest priced airline tickets cycles you might loose your right to dispute the charge. IMMEDIATELY dispute it you ll get the provisional refund posted immediately.
lowest priced airline tickets Sorry Chris, but I see no reason for Orbitz to hold off on a refund until they get refunded by the airline. How they handle billing and payments to and from their vendors is not my concern. Taken to the extreme, here s an example from a non-travel point of view:
Buy a laptop at Best Buy, and it s DOA. Return it for a refund. Do I have to wait for Best Buy to get paid back from HP? What if the problem is a faulty disk drive? Do I then have to wait for HP to get paid back by the disk maker, then wait for HP to pay back Best But before I get refunded? But wait, the problem with the disk drive was with one of the chips on the controller. Do I now have to wait for the chip maker to refund to the disk maker to refund to HP to refund to Best Buy before I get my money back?
There is a reason that refunds take so long to process, and it s not because of billing cycles or credit card processors. It s because the vendor who is responsible for the refund hangs on to it for as long as it can do so legally or illegally in order to make the most off of our money.
lowest priced airline tickets Isn t it funny how companies like Southwest can process a refund lowest priced airline tickets and I see it on my card in a matter of days, yet others take months? Does Southwest have a special system for processing refunds? You betcha. The system is that they process lowest priced airline tickets the refund, rather than holding onto it for dear life like a lot of unethical companies out there
Renae, that s great that Southwest gave you a refund. I thought all tickets were non-refundable. lowest priced airline tickets I never flew Southwest, may be I ll give them a try. So far I haven t had a reason to ask for a refund. I guess that s why some people recommend taking out insurance, I guess it depends on your circumstances.
1) The actual requirement doesn t use that word it says When a refund is due . Pretty clearly, when the airline changes the schedule in a way that s unacceptable to the customer, a refund is due; Orbitz and the airline confirmed that by promising a refund. lowest priced airline tickets So the 7-day requirement applies; the contact your credit card company lowest priced airline tickets part is just a suggestion of how to enforce it, not a limit on your rights to only that case.
2) I d argue that while the original ticket wasn t a refundable ticket, once a refund is due because of the airline breaking their side of the agreement, it is certainly refundable just using basic English, if something is able to be refunded, it is refundable.
lowest priced airline tickets I agree with others lowest priced airline tickets that it s best to get confirmation of the pending refund, then contact your card company and dispute the charge. There s absolutely no reason lowest priced airline tickets a credit lowest priced airline tickets card refund can t be processed immediately; I just returned some products to a big box store, and the next day saw the credit online. Let Orbitz and the airline be responsible for their systems
Joe Farrell makes a very good point about rights with a credit card. I am starting a dispute about unauthorized charges on a MasterCard and since I contacted the firm and requested lowest priced airline tickets a refund, I cannot dispute the charge with the bank until the firm has 30 days in which to issue the refund. But I must start the dispute within 60 days of the statement on which the charge first appears. It should not be hard to do but I find life has a way of adjusting lowest priced airline tickets my schedule for doing some things so this must sit on the top of my to do pile.
The number of carriers has nothing to do with it. Only one airline lowest priced airline tickets got the money for the ticket. That s the validating carrier , usually the first international carrier. None of the other airlines gets a penny until the passenger actually travels.
Living this nightmare now. After my husband was deployed in support of Operation Enduring Freedom, we ve been fighting to recoup our money for cancelled Lufthansa tickets. It s craziness how inefficient this is customer service simply does not exist!
I just went through this. I talked to Expedia and Airtran multiple times. Both companies claiming it was the other that owed me the money. I was determined to get my money back before I had to pay any interest on it. Airtran cancelled all my flights and they should be especially quick to refund in situations like that. After 2 weeks and about 8 phone calls later I told Expedia that I was going to dispute the charges with Visa and the refund hit my account 5 minutes later. Companies do not want you to dispute charges, makes them look bad. Just threaten to dispute and you will see your money!
Did you ever recoup your monies from Lufthansa? I booked two tickets and my mother has to have necessary surgery at the time we are supposed to fly. We cancelled the flights but they only refunded taxes and fees. We are trying to get the rest of the money refunded but it is not looking very good. I don t even see how this is possible? It is is stealing lowest priced airline tickets in my opinion and very unethical. We also cancelled over a month in advance?
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