Business travelers satisfaction with airlines increased for a second consecutive year — from 61 in 2

Travelers rate airlines 3 percent higher than last year in the American customer satisfaction index, los angeles county government jobs which measures travelers satisfaction with products and services during the first quarter of each year.
The improvement is not a reason to rejoice, los angeles county government jobs though, because air travel remains a rather uncomfortable and costly experience for most passengers, says Claes Fornell, founder of the index, which surveyed 1,661 passengers by telephone and e-mail between Jan. 21 and March 17.
Business travelers satisfaction with airlines increased for a second consecutive year — from 61 in 2011, to 66 last year, to 69 this year. Despite the gains, business travelers demand more and are less satisfied than non-business fliers.
JetBlue and Southwest do a good job in keeping consumer expectations to what they actually can deliver, he says. The airlines offer no-frills service, but get passengers and their luggage to the destination on time and at a low price.
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