I writing this message in regards to the customer service I recieved at your Dallas/Love Field branc

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Please get your Fort Lauderdale airport location together. My goodness! As many complaints as there are, you still have employees with awful customer service. NO MEANS NO! If a person declines disney cruise panama canal the offered options, MOVE ON!!!! And don t try to accidentally add the options! disney cruise panama canal Bad business and shame on you for allowing this to continue to go on! I definitely would not recommend any of your locations and have advised my company no to NEVER reserve me a car with your company. Reply Delete Anonymous November 9, 2012 at 6:13 PM
We will never again book with Advantage. One agent was on duty and helping another customer. A half hour later a second salesman finally came on. I was tired, disney cruise panama canal dealing with a lost piece of luggage and not in the mood to argue. The salesman told me that my luggage would not fit in the car we had rented and said he had to upgrade us for an additional $8.00 a day but when I looked later at my charge, it was for $11.00 a day. I checked out the car that we had rented and it would have held us and our luggage nicely. We didn t need any upgrade--what a scam Reply Delete Anonymous December 18, 2012 at 2:22 PM
I writing this message in regards to the customer service I recieved at your Dallas/Love Field branch. I am currently renting one of your vehicles until Jan. 3rd and so far my experience has been the worst rental experience ever. I just arrived to Dallas disney cruise panama canal for the holidays and from the start, the renting of your vehicles was painstakingly tedious. Your phone systems are not correct, so you cannot get a hold of someone in the branch if an issue comes up, the vehicles do not seem to be maintenance disney cruise panama canal and are dirty, and the employees themselves appear to be apathetic and unaccountable. disney cruise panama canal This experience is a textbook example of what your competitors show in commercials disney cruise panama canal when they compare themselves to apparantly YOUR company. Reply Delete Anonymous January disney cruise panama canal 4, 2013 at 2:52 PM
Honolulu - worst service EVER. 1 hour wait to pick up and 20 mintues to drop off. Evidence of their lack of care is fact there are no replies to the complaints here. Reply Delete Anonymous January 4, 2013 at 3:13 PM
I was at the Oklahoma City location. It was late 10:30p ~ 11pm. Your information is not very clear when using the online travel portals(travelocity, priceline,etc). It is NOT clear that a standard car = 2 door coupe. My reservation did NOT state that the car was a 2 door coupe. It stated that I had booked a 5passenger 3 piece luggage vehicle, which would be a nissan altima or similar. NO mention that it would be 2 door. MY GRIPE: Why did your staff at the counter argue with me. He made it his business to make sure I knew that I was wrong in booking a standard car. He even printed disney cruise panama canal out a page to show me the various classes of car. He would not change it to a 2 door without adding an additional $8/day. Needless to say, I used a different rental company and got a Impala for the say money. I plan to tell everybody I know about how your employee felt the need to prove me wrong! Reply Delete Thomas O #39;Farrell January 10, 2013 at 10:37 PM
Hello, I wanted to let you know how much of a joke your company is. I booked a car on your website a few months ago I think back in October for a car for January disney cruise panama canal 4th Thur the 13th. When I booked disney cruise panama canal my car through your website it said your company was at MCO airport. After a long flight my wife and I just wanted to get our car and start our vacation but NO we couldn t do that at all. We had walked through the whole airport car rental desks with all of our bags plus a have a very bad back and we kept on walking where all of the company s are and still couldn t find your company. There was a few signs with your company name on it but it didn t tell us where to go at all. So I went up to the Hertz desk because I knew that your company was bought out by Hertz. So the guy tells me that your company has moved out of the airport disney cruise panama canal and that I had to take a shuttle disney cruise panama canal bus to where ever the world you have moved to. O by the way YOU COULD HAVE CALLED ME OR EMAILED ME TO TELL ME THAT YOU MOVED OFF THE AIRPORT PROPERTY BECAUSE THEN I WOULD HAVE CANCELED THE CAR. But wait there is more So the guy at Hertz tells us what bus number we had to wait at for this shuttle. So my wife and I go outside waiting for this shuttle disney cruise panama canal at the number he told us it was the wrong number. Your COMPANY DIDN T EVEN HAVE A BUS NUMBER. So the bus pulls up and the guy walks out of the shuttle for 10 seconds and gets back in the shuttle and starts to drive off and I am yelling HEY HEY AND WAVING MY HANDS IN THE AIR SO HE STOPS. We weren, t the only ones either. So this still is not the best part of this cluster you know what of a story. We get to your car company rental place and get off the shuttle bus and the check in line is pretty much coming out of the door. I had to stand in this long line for at least an hour and 30 mins. This is not including the almost 30 mins it took for the guy to check me in and ask me all his stupid questions that I really couldn t understand in the first place because he didn t speak very well English to begin with. SO NEEDLESS TO SAY THAT YOUR COMPANY SCREWED UP OUR FIRST DAY OF OUR VACATION. SO WITH THAT BEING SAID I WILL NEVER RENT FROM YOUR COMPANY disney cruise panama canal EVER AGAIN AND I AM ALSO GOING TO LET EVERYONE disney cruise panama canal I KNOW NOT TO RENT FROM YOUR COMPANY EVERY AGAIN. My email address is eazzzzzyyy@gmail.com if you have any questions for me. Thomas Reply Delete Thomas O #39;Farrell January 11, 2013 at 4:05 PM
Hello, I wanted to let you know how much of a joke your company is. I booked disney cruise panama canal a car on your website a few months disney cruise panama canal ago I think back in October for a car for January 4th Thur the 13th. When I booked my car through your website it said your company was at MCO airport. After a long flight my wife and I just wanted to get our car and start our vacation but NO we couldn t do that at all. We had walked disney cruise panama canal through the whole airport car rental desks with all of our bags plus a have a very bad back and we kept on walking where all of the company s are and still couldn t find your company. disney cruise panama canal There was a few signs with your company name on it but it didn t tell us where to go at all. So I went up to the Hertz desk because I knew that your company was bought disney cruise panama canal out by Hertz. So the guy tells me that your company disney cruise panama canal has moved out of the airport and that I had to take a shuttle bus to where ever the world you have moved to. O by the way YOU COULD HAVE CALLED disney cruise panama canal ME OR EMAILED ME TO TELL ME THAT YOU MOVED OFF THE AIRPORT PROPERTY BECAUSE THEN I WOULD HAVE CANCELED THE CAR. But wait there is more So the guy at Hertz tells us what bus number we had to wait at for this shuttle. So my wife and I go outside waiting for this shuttle at the number he told us it was the wrong number. Your COMPANY DIDN T EVEN HAVE A BUS NUMBER. So the bus pulls up and the guy walks out of the shuttle for 10 seconds and gets back in the shuttle disney cruise panama canal and starts to drive off and I am yelling HEY HEY AND WAVING MY HANDS IN THE AIR SO HE STOPS. We weren, disney cruise panama canal t the only ones either. So this still is not the best part of this cluster you know what of a story. We get to your car company rental place and get off the shuttle bus and the check in line is pretty much coming out of the door. I had to stand in this long line for at least an hour and 30 mins. This is not including the almost 30 mins it took for the guy to check me in and ask me all his stupid questions that I really couldn t understand in the first place because he didn t speak very well English to begin with. SO NEEDLESS TO SAY THAT YOUR COMPANY SCREWED UP OUR FIRST DAY OF OUR VACATION. SO WITH THAT BEING SAID I WILL NEVER RENT FROM YOUR COMPANY EVER AGAIN AND I AM ALSO GOING TO LET EVERYONE I KNOW NOT TO RENT FROM YOUR COMPANY EVERY AGAIN. Reply Delete KC January 24, 2013 at 12:00 PM
Well, I guess I ll be the lone good comment on here. I rented from Fort Lauderdale on December 31. The price was fantastic compared to all of the other rental companies. I didn t have to wait a long time (maybe 10 minutes), the car was clean and drove well, and I returned it with no issues (maybe disney cruise panama canal 10 minutes disney cruise panama canal to drop off). All in all, an excellent experience. My ONE issue is that I need a duplicate receipt, and I emailed who customer service told me to email (receipts@ad....) and they never responded. I m going to call the Corporate Office to see if they can take care of this. So, other than that, it was a good experience. I would rent with them again. disney cruise panama canal Reply Delete Anonymous February 4, 2013 at 2:24 PM
You should disney cruise panama canal have a policy for when you make a mistake in booking the dates of your trip you would be able to change it without a $50.00 charge. I learned a valuable disney cruise panama canal lesson to read the whole contract. I will not be renting from you in the future. Other car rental companies know that we can make an error and not punish us for it. You should consider changing your cancellation policy. Reply Delete Jessica February 5, 2013 at 1:42 AM
They SUCK. they are charging me for rentals I had back in December of 2012. Not only are they taking that money, they have taking my deposit. I only ole them 475 for 3 rentals but they have taking disney cruise panama canal a total of 890 out of my account. disney cruise panama canal Saying they didbt charge me up front Reply Delete Anonymous February 9, 2013 at 10:04 AM
they are ripping my wife and i off rented a car in cabo san lucas and the car it self was fine the trouble starts when you bring your car back. we have our own ins so i didnt take theres and when we brought the car back the guy went in and got our paperwork and came out to do a walk around went right to the front of the car bent down and said we hit the ground molding on the front of the car.i took pictures of it there was no way we did this dame