First, I d try Enterprise again to see if it was an administrative error . If not, I d go through th

Guess what? wrote Don Schoeller. These SOB pond scum jerks after months luxury hotels key west florida have out of the blue re-billed our credit card account again so we ask please do another expose article luxury hotels key west florida in your blog read by thousands of subscribers in regards to the unscrupulous business practice of Enterprise.
Enterprise is trying to hit me for $550 on a Ford we rented from their Phoenix office. When we picked luxury hotels key west florida the car up the representative viewed the vehicle with us but when my husband noted a couple small marks she said no worries as anything under four inches was waived.
However, we drove on some dirt roads so the car was quite dusty when we returned it and to say the rep eagerly went around the car like Sherlock Holmes looking for clues would be an understatement. She found a small scratch on the left rear bumper which appeared to be possibly from someone backing into us as we knew it wasn t done by our usage.
Before one could blink we were hauled over to the processing office and our $256 bill now jumped to $772 of course taken from our credit card account without our authorization. Trying to get through to the representative assigned to handle our claim is impossible as she never is available on the phone but her assistant was very helpful in informing luxury hotels key west florida us that the bill for repairing luxury hotels key west florida what he even admitted from the photos was a small quite insignificant flaw was over 500 bucks.
Enterprise wants us to pay $440 for damages, $60 for loss of use and to add insult to injury luxury hotels key west florida a $50 administrative fee. When I challenged him on how in the world a small dent could cost $440 he said actually anything under a thousand luxury hotels key west florida from a shop is a bargain.
I contacted Enterprise on the Schoellers behalf despite having a few misgivings about his case. Many car rental companies have strict rules against taking their vehicle on dirt roads. Also, just because the couple didn t scratch the car because luxury hotels key west florida of their own negligence, it was damaged during their rental, and they re responsible for it.
This one had a surprise ending. luxury hotels key west florida I contacted Enterprise luxury hotels key west florida again, and it verified that it had closed the case. Turns out the problem luxury hotels key west florida wasn t Enterprise. It was a misunderstanding luxury hotels key west florida between the Schoeller s and their credit card company.
Capitol One never reversed the charge back in October and all these months have gone by. They must have reviewed their files at the end of the year and realized they did not put back the $500 against my account and did not inform me.
So my reaction of being billed again was automatic. In this case, I have to eat some crow and apologize to you and Enterprise Car Rental that they did what they said. It really was Capitol One who failed to send me any info by e-mail luxury hotels key west florida or regular mail that this was going to occur.
However, the heart of this dispute is not about abusing rental cars, but about misbilling. Instead of getting angry and imagining a corporate conspiracy, treat it as a billing error and dispute the charges with your credit card company.
Enterprise actually has clear clip boards with circles drawn on them with the size of dents they check for. Very small dings go unnoticed for the most part, though even a small one on a door of a newer car is noticed and written down.
My primary vehicle has been at the body shop for the past week. Since last Thursday I have had an HHR and now a Dodge Charger. In both cases both myself and the representative walked the vehicle looking for any scuff or scratch. (This is when I was shown the clip board with the dent size chart)
My vote and first thought was to dispute the charges since they have the e-mail trail from the company. Though suing the company for something like CC fraud might work best since they might be entitled to money back plus reasonable legal fees plus damages.
If the OPs have the message from Enterprise, it should be easy; just call a supervisor and go from there. If it was a phone message, it could be harder to prove unless they saved it on their answering machine. They should still try a supervisor first but if that doesn t work, they should dispute the charge with the credit card. I doubt that suing would work since if the damage happened while the car was in their possession, they would normally be responsible for it. Everyone should check with their own insurance company in their home state before renting; I had a rental car damaged out of state and when I called the local branch of my insurance company, I was told that it wasn t covered. But when I got home and called the same company, it confirmed that rental luxury hotels key west florida cars were covered! Apparently the rules of your home state, not the state where the damage occurred, prevail.
First, I d try Enterprise again to see if it was an administrative error . If not, I d go through luxury hotels key west florida the CC company, since Enterprise already said it was OK. They can t change their minds later on after the fact.
I didn t know there are rules about driving on dirt roads. I have a number of relatives around the country who live IN the country, and when we ve flown to see them, we ve taken our rental luxury hotels key west florida cars down the dirt or gravel roads to visit. I ve never been told not to do that in a rental, and frankly, there s no other way to get to their houses!
Sue. It s easy, cheap and effective. Here s the thing: People think suing is always using a sledgehammer to crack an egg. It s not. I sued Continental over a dispute and phrased it like this to the CS Supervisor, You think this, I think that and we can t agree. Let s have a neutral third-party decide for us. By the way, three days after they got served, they decided to see things my way.
Chris, please clarify, If they have documentation from Enterprise that says they've dropped the charge Wouldn t that be the first question you ask them upon hearing about the dropped charges? Do you know whether luxury hotels key west florida or not they have proof?
From my experience, Enterprise turns a blind eye to dings and scratches before you rent. Then, after its return, they miraculously know what damages luxury hotels key west florida a car has sustained before luxury hotels key west florida they even inspect the car. I picture the employees driving the cars with abandon and then billing the customers for any in-house dings.
Just want to clear one misconception a dirt road isn t necessarily the same as off road . Some agencies rental agreements state that the car can be driven on paved roads only, while others (incl. Hertz) refer to maintained roads ; a regularly graded gravel or dirt road, while possibly quite dusty, qualifies as the latter, while a 4 4 trail doesn t. You re still responsible for damage caused by driving a particular road (same as a paved road with potholes), of course, but it may not be a violation of the rental conditions.
question: the message they received from Enterprise stating that they were dropping pursuit luxury hotels key west florida of the damages was it a phone message luxury hotels key west florida or an email message? in either case, was the message saved and able to be used as evidence? that makes a big difference.
Even if the credit card company agrees with the Schoeller's and takes the charge off their card, it doesn t mean that original bill is invalid. If Enterprise wants to pursue the case, they can either take the couple to court or can turn the debt over to a collection agency for them to pursue.
Fortunately, our experience with Enterprise was much better (although we ended up taking a taxi from the airport to our hotel and not getting the rental from the airport). We even returned it in a different state.
How come I hear this most about Enterprise? I thought that they were one of the good ones to use? I always use Avis, but on my trip to Hawaii in June, I m going to try a local establishment My AMEX card was just renewed and one of the features they offered was for $19/car rental (less than 42 days) they will cover all damage and loss of use for my rental. That s a bargain against the rental luxury hotels key west florida car s $19/day!
I finally convinced my spouse to take extensive photos of the rental and odometer reading before and after renting just from reading your column. Last trip we had more photos of the rental car than our vacation!
We now make it SOP to walk around our rental with our iPhones in video mode, both of us inspecting the car and giving a verbal description recorded on the phone. It time stamps at records location data.
We also take our own TomTom fitted with US maps, and now also take an onboard video device which records to 2GB SD cards through the front windscreen. (arounf $75) Uses the accessory socket (cig lighter) plus about an hour without it when you leave the car parked.
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