I feel your pain. To whit, I have attached a letter which I have sent to the branch manager, and reg

Our mission is to fulfill the automotive and commercial truck rental, leasing, car sales and related discount walt disney world tickets needs of our customers discount walt disney world tickets and, in doing so, exceed their expectations for service, quality and value.
We will strive to earn our customers long-term loyalty by working to deliver more than promised, being honest and fair and going the extra mile to provide exceptional personalized service that creates a pleasing business experience.
No it s probabally cause he s an idiot like over half of the customer s we have to deal with. There are certain rules that, even though may be inconveinet to some people, are nessecary to follow with every customer. This guy is just a whiny bitch who thinks that everything should just be ok ed for him cause that s what he wants.
Carlos, On behalf of the rental car business, I do deeply apologize for the apparent disregard for equality and fairness. As a regional manager for a competinginternational automotive rental company it turns my stomach to think that something like that could happen to one of my valued customers. You really should explore the possibility of legal actions.
I feel your pain. To whit, I have attached a letter which I have sent to the branch manager, and regional manager for Enterprise in Medford, Oregon discount walt disney world tickets (to no reply). Since the note, I have twice rented from Hertz and will continue to do so. I, like you, find great irony in the customer service doctrine on the Enterprise desks where we were both treated so badly. Here is my letter:
As I am in the service industry as well, I thought that I would extend you more courtesy than your representative showed me last night. The courtesy I extend is letting you know exactly WHY I will no longer be your customer, or a customer of Enterprise Rent-A-Car discount walt disney world tickets beyond this weekend.
discount walt disney world tickets I arrived from Phoenix Friday evening discount walt disney world tickets (4/23) for my monthly visit with my son. As always, I headed to your counter to procure my rental vehicle. In this case however, there was no record of my reservation. I checked my Blackberry, discount walt disney world tickets where I save all my travel confirmations, and it was not there. I am uncertain whether I did not save the information properly, or what exactly happened to my reservation. That said, your representative could not have been any less helpful. She stated that she DID have cars available, but that a car that I normally pay $26/day for would be $89/day. discount walt disney world tickets She said this was because I was a walk-up . She offered no assistance to help determine what might have happened with my reservation, and made no effort to work with me towards a more amenable solution. Rather, I was ushered aside in favor of the next customer.
Indifferent attitude aside, the truly maddening aspect of this situation discount walt disney world tickets is that I was unable discount walt disney world tickets to re-book my reservation online, or with the Enterprise customer service telephone center, as the office showed sold out . I could have accepted my misfortune, if that were actually true; in fact, the office was NOT sold out , there WERE cars available, just for the walk-up rate, which was more than triple the rate that I have paid at your location more than two dozen times prior. I have never before felt so devalued as a customer. I have a 20-year discount walt disney world tickets history of patronage with Enterprise, and an extensive history with YOUR particular office, discount walt disney world tickets which clearly means nothing, as neither your counter representative or the telephone associate were interested in helping me at all. Furthermore, the telephone associate informed me that your Alamo division at MFR had $29/day vehicles available in order to get me off the phone. When I went to that desk, that was patently untrue, with the least expensive being $99/day.
I suppose that things simply cost what they cost, at periods of peak demand, and yet I received no consideration discount walt disney world tickets or offer of assistance form anyone at Enterprise to help find a solution to my situation. It is certainly possible that I made an error in the reservation process, but Enterprise s tough luck stance discount walt disney world tickets to a frequent and loyal customer was galling. As I later went back to your desk to cancel my May reservations with your office, your representative attempted to soft-pedal her stance, claiming that she had not intended to leave matters as they were, that she WAS intending to help me, but that I somehow misunderstood. I can assure that I misunderstood nothing. Had she simply asked me to wait until she assisted the customer s behind me, or given me ANY indication that she would seek to assist me, I would have readily accepted that. Instead, discount walt disney world tickets I was summarily dismissed, and left to my own devices.
As a result, I had to take a taxi to my hotel, and will be unable to pick my son up at 8:00am on Saturday as scheduled. I fly from Phoenix monthly to see him, and I am able to be with him a grand total of two days a month. Thanks to this incident, I will spend all Saturday morning discount walt disney world tickets attempting to secure another rental car, from your Court Street location, which does not open until 9:00am. I will need to call them and wait for a ride to get the vehicle. Believe me, that if I had ANY other reasonable options, I would not be using Enterprise; unfortunately, I am now stuck, far from home, with no transportation. My weekend with my son is ruined.
There will be no further Enterprise rentals in my future. I have cancelled confirmation discount walt disney world tickets #751565992 in May at your office, and R4PM43 in May in Chicago. I will not book with Enterprise as planned in New York in May, or Los Angeles in June. I also will close my corporate accounts with Enterprise at Bradley Airport in Hartford and at the downtown Salt Lake City office. This will cause me no small amount of difficulty; to establish discount walt disney world tickets new relationships, to cancel reservations and rebook elsewhere. That should provide some measure of how COMPLETELY alienated I feel. One would expect significantly better in a down economy and a competitive discount walt disney world tickets industry
So you didnt save your reservation probably enterprise s fault you should probably not book your flights or hotels ahead of time, then show up at the airport/hotel and tell them you have nothing booked, but you should pay the same price you normally do when you book in advance only makes sense
Wow this was one priceless. I think it was due to the Dear Enterprise Rent-A-Car before every sentence. Very funny. The blog that is, not that you were stranded. I had a similar, yet not even close to as horrifying experience when I was in Jacksonville, FL last summer.
Man, I m sorry you had to deal with this. Ummmm the only times I have EVER rented was when I was out of state. One would think that most of their business comes from travellers (typically out of state travellers). One might further think that there was some deeper issue here. Did you fit a profile they weren t mentioning? I wonder
Nope. Not racist, just an underwriting process. Most of Enterprise s buisness is actually in-state customers using the service for vehicle replacement due to auto-accidents. I work there and hate my job, but one thing I hate more is people whinning about rules and practices that are put into place in an effort to make a buisness discount walt disney world tickets more sucessful. Yeah it sucks that people in the past have made it so certain qualifications are put into play, but don t blame a company for following it s rules. You couldn t walk into a Best Buy with a credit discount walt disney world tickets card number written on a peice of paper and buy anything, let alone rent a $15,000+ peice of equipment. To impy that it may be due to race or not fitting a profile is simply outlandish and foolish.
So sorry I am just reading this and responding years after you wrote this, but I CANNOT BELIEVE you would even jump to the conclusion of a profile . There are certain rules to be followed when renting a car. A $20k car on a check card is a risk not worth taking. So it must be a race thing and not a credit thing, right? You need to think about things before you jump to stupid and dangerous conclusions.
I had accident on the 4th of may , it has been nearly two weeks and I am still waiting for enterprise to pick me up so that I can get a rental car- I will never spend any of my hard earn money there- last sat they said the were busy but they would come get me i am still waiting
They gave my wife the same junk 2 years ago after we moved to Illinois we ve not rented with Enterprise since then and have found our life to be much happier than when Enterprise was a part of our lives Dollar has made me very happy and has some great employees (especially at the ATL airport)
discount walt disney world tickets I had to have a rental for over a month after my van was totalled. I rented from Enterprise. It really depends upon who is behind the counter when you walk in whether or not you get good service. It makes zero sense that they wouldn t rent to you because discount walt disney world tickets of an out of state license. discount walt disney world tickets Not to mention that my debit card is a Visa also so it works as a credit card. I wonder if something else was going on?
It is probably because you tried to rent at an off airport site. Similar things have happened to me at off airport sites. But then again, on Thursday, in Chicago, my rental car that was supposed to be ready for pickup at 8 AM (I landed at 8:45) was not ready for me to pick up until 10. I had a meeting at 10. I was only in Chicago for that one meeting. I was flying back home at 3. I was standing there with about 35 other customers that also had reservation, but no cars. Not many of them were going to rent Budget soon. I got a convertible and they thought that would make it up to me. It was 57 degrees and I was late for a meeting. I just wanted a car, any car at some time before my meeting started.
To be fair, when I went to the National New Church Conference last year, Enterprise was extremely good to me. I blogged about it. So, just as with any company, there are ups and downs depending on particular locations. Sucks that it had to happen to you, though
LOS A recent happening to one of our church leaders: he had an enterprise reservation for 4 months (120 days in advance). Coming by their lot the day before his