I ALWAYS put the totality of the Customer first. I fixed some of their problems by doing lots of ext

It is rare I get to take my wife with me on a trip, but with business in her favorite all inclusive vacation cruises city, Austin, TX, a broken rib, and a need for a break, I lined up her parents to keep our kids and off we went so she could have some fun and rest.
We only had a day – Saturday – to do anything. all inclusive vacation cruises Friday I had meetings, radio, and went to see The Dark Knight Rises with friends while she rested from the flight. Saturday morning after some work at the hotel, then my wife and I set out to go have breakfast with friends. That is when the sheer mind numbing idiocy of Hertz collided with our one day of vacation. At 9:45 a.m. the hotel valet told me our rental was dead after I had called down to retrieve it. Not only was it dead, but it was a keyless entry system with a key fob. The key fob had a key in it that slides out for situations like this, but the key turned out to not actually be to the car. The fob was and key wasn t.
The one competent person of the day who I spoke to gave me a claim number, her agent number, and said she would send a lock smith, once the car was open and I could get out my computer she d send a taxi, get me to the airport for a new car, and Hertz would deal with towing the old rental separately.
I called Hertz back, gave my claim number and the agent number of the competent agent and the new agent wouldn t transfer me, but presumed to help me herself. I told her about the last conversation all inclusive vacation cruises and she decided to send out AAA again instead of sending me to the airport.
I ve never had a problem, even the time the agent and I communicated pantomime because I was on the phone while picking up the car that turned out to be a free upgrade into an SUV because the minivan I d ordered was unavailable.
all inclusive vacation cruises By the way, if anyone is going to hit the Tweet button all inclusive vacation cruises up at the top of the page, their Twitter all inclusive vacation cruises handle is @Hertz. I would suggest changing the title to include that so that their customer service people see that.
I get after our Level I agents if I detect that they aren t attempting to fix the customer s problem. all inclusive vacation cruises Customers are frustrating, rude, obscene, and sometimes, downright mean . BUT they paid for the product or service,and therefore are entitled to good, no, excellent service that resolves their problem, or, sets up a resolution.
It would appear, Erick, that communication was seriously lacking at one or more levels at Hertz. In my job, I stress documentation that tells the story, so the next agent to handle the customer s isssue knows exactly what transpired. . In the case of the AAA guy, my guess is, he was lazy, and really didn t feel like helping anyone that day. I would have taken his name, and when he drove away, called his manager, and laid into them. That kind of behavior is simply unacceptable on any level.
Avis used to brag they were Number 2. I suspect Enterprise s management is trying hard to grow market share. all inclusive vacation cruises It s a well-run company in my experience. Not bloated like Hertz. Not sure I d trust Avis today. Enterprise always has struck me as willing to do what it takes to please the customer.
I ALWAYS put the totality of the Customer first. I fixed some of their problems by doing lots of extras by the sheer force of will. The Customers ALWAYS called the Home Office (OKC, OK) and I received all inclusive vacation cruises a few Thank You letters.
The problem was my local management team. They routinely condemned my caring for the Customers, even when it didn t cost the company anything. I could never figure that one out. That s why i m a former Hertz employee. Not even a Gold Member anymore.
I have tried them all, Hertz, Alamo/National, Budget, Thrifty (God help me if I ever rent from them again, even if forced by the company). My best experiences have always been with Enterprise. Not only will they make things right, one time when a group of us was in Kentucky on travel, one of the vans busted a tire. Enterprise not only came out to help in a half-hour, they brought another van with them, and we left the busted up one behind.
all inclusive vacation cruises I own a Dodge with this feature. The owners manual says: to open the trunk manually, you have to get inside the car with the manual key, then pull down the rear seat back to gain access to the trunk. Then crawl into the trunk and there is a manual pull string that one latch and pull. It will open the trunk.
At 9:45 a.m. the hotel valet told me our rental was dead after I had called down to retrieve all inclusive vacation cruises it. Not only was it dead, but it was a keyless entry system with a key fob. The key fob had a key in it that slides out for situations like this, but the key turned out to not actually be to the car. The fob was and key wasn?t.
If your time is valuable, then waiting around for Hertz at the hotel seems mindless. Give the valet the info, and get in a cab and go where you need to go. Or go online and rent a different car, enterprise will usually deliver the car to the hotel.
If I m with my wife, and I get locked out of my car, we do everything all inclusive vacation cruises we can without my luggage, and take care of the car situation later which is why I don t understand why he would spend more than 2 hours at the hotel waiting for the Hertz clown cavalcade to get the situation settled.
Always used Hertz, but since I often go to LA and their rates went up to ridiculous out there, I have switched to others, never have had a problem.. www.flyertalk.com go to the Hertz page. You would be surprised at how close the company watches the pages. I use to work for the airlines.
I was at a Hertz Local Edition all inclusive vacation cruises (HLE) where the volume of inbound calls was countable all inclusive vacation cruises on both hands per day. Customers were either retail or insurance replacement all inclusive vacation cruises while their cars were in local body shops.
all inclusive vacation cruises I took personal responsibility for resolving problems, especially serious ones. i.e. An elderly couple had rented @ Amtrak Philadelphia and were driving to D.C. when they were hit bay another motorist in DE. I was the closest all inclusive vacation cruises office when the phone rang from Hertz Roadside Assistance @ 4:30. Their replacement vehicle and contract was ready when they arrived. They were brought by police to my office around 5:30. I noticed that they were rather frazzled. By the time I completed the necessary accident reports, they both indicated that they were indeed a bit sore from their accident , in addition to growing more tired.
Knowing quiet route to DC from where we were, it included both a mid-grade hotel and a nearby walk-in urgent care clinic with evening hours. I made the necessary reservation with the hotel, which was a business associate of another HLE near them.
They called me the next day from DC After their presentation to a medical panel to heap thanks on me for my actions. They were cared for @ the care center, ate dinner and slept immediately at the hotel. They woke and drove in time to get to their meeting and were grateful for the sleep. In hindsight, they admitted that they would not have made it to DC that night..
Mrs. Tnfriend and I arrived at our destination and moseyed on over to the rental counter to pick up our rental. Now to be honest, tnfriendofcoal is a cheapskate so he selected Hertz over Enterprise because it is cheaper. Back to the story, we arrive at the Hertz counter to two irate ladies (note: no one else is in line). It turns out these ladies had been standing at the counter for 15 minutes and all they needed to do was to return the keys to the car so they could catch their plane. Thirty-five minutes later, someone finally arrives at the desk, takes another 10 minutes to take the ladies keys. Forty-five all inclusive vacation cruises minutes after arriving, we finally get service. After fumbling all inclusive vacation cruises around for another 5-10 minutes (the guy had obviously never heard of AAA discount ), he throws our keys at us without telling us the lot where the car is located.
I realized this outside went back in and of course he had disappered again. Mrs Tnfriend and I walked the parking lot and hit the door lock until we found the car I don t know how long this took but in the Florida heat it seemed like an hour (no it wasn t an hour).
all inclusive vacation cruises Mrs Tnfriend looks at me in the car and says never again . I thought she meant never again for Hertz which I thought was obvious but alas I was to learn that tnfriendofcoal would not be doing anymore vacation planning. Thanks Hertz, vacations all inclusive vacation cruises are going to cost me more money and it s your fault.
your first problem is going to hertz. Had a simular sisuation with them several years ago in LA, LAX. A Frod Tarus was rented and was waiting at the gate for the wife and I. Got in and it would not start. with the design to these new cars (JUNK MOBILS), the electronics was fried because the exhaust crosses under the starter. Hertz dispatched AAA and wanted 150.00 to tow bwack to the Hertz place in Torance. So standing there looking over the top of this (junkmobil) I spyed the other rental that was compitition for hertz, Wife I walked over to the agency, and told them what the problem was, and got a rental for have the price, unlimited milage. As for the other car as we were leaving saw the driver of the tow truck hooking up the rental to take back to the shop. Got a letter from hertz wanting Several hundred dollars from me for the tow, not returning it to the place where we rented from, I turned everything over to my leagle council to make it go away.
I hope Hertz gave you your money back, next time use Enterprise ..I was in the Army 28 years and in every state I was stationed I used Enterprise and never had a problem. I always got the car I requested, usually an upgrade, all inclusive vacation cruises great service
I hate remote door locks. They re convenient when they work, but when they don t, chances are your car only has a driver s side door with a keylock. I hate it when I have to go to the driver s side to open the car with the key, when I want to open the passenger s side door. I remember a dealer once trying to sell me on the idea one door lock by saying, One less door lock is one less thing to break, and it also saves you a few hundred dollars. He d be the same guy saying, One-sided mattresses save you the trouble of