However, a lot of readers commented on the post and Tweeted me that I might want to double check my

Yesterday, I wrote a glowing post about my experience securing free Economy Comfort seats on KLM for an entire upcoming itinerary from New York to Cape Town via Amsterdam when booking through Delta thanks to my Platinum Medallion status. Little did I know the issues I was in for as you ll find out in this video I made explaining it (I apologize for the quality I am out in the country and only have my iPhone to film on today), then read on for the details of what happened to me and what you can do if this situation comes up for your own travel plans.
My trip had come up at the last minute, but I was excited cheap train tickets to paris to book an economy ticket for about $1,500 roundtrip – especially since I knew I could get more spacious Economy Comfort seats with my status. I know I always talk about business and first class because I'm so tall and I have trouble fitting in coach seats, but I've flown KLM's Economy Comfort before and find it very…well, comfortable, thanks to more legroom and recline…so my JFK-AMS-CPT itinerary seemed like a good choice to me.
Before booking, I had called up Delta to make sure Economy Comfort seats were available for all four flights and the friendly agent I got told me that they were open on all of my flights and that she could ticket me in them, so I went ahead and  booked, figuring I was all set (and saving me over $600 all told).
However, a lot of readers commented on the post and Tweeted me that I might want to double check my seat assignments on KLM since they had always had issues booking KLM tickets through Delta. cheap train tickets to paris So I went back into my reservation cheap train tickets to paris on KLM and lo and behold, I had lost my Economy Comfort seat assignments! Little did I know that this was just the start of my troubles.
cheap train tickets to paris It turns out I'd been given middle seat assignments in coach on 3 of my 4 flights, which is my worst travel nightmare – especially when there are 9- and 11-hour flights involved. I absolutely would not have purchased my tickets if I had known that this was going to be the case.
So I called Delta to find out what had happened, whether they could help me fix the situation, and what I could do. I was told by a phone rep that they could not do anything over the phone for me, so instead I tweeted @DeltaAssist, which is normally great and very quick to respond to customer service needs.
They were indeed quick, but the news was not good. Economy Comfort was not available for one of my flights, and for the other three, the only Economy Comfort seats available cheap train tickets to paris were all middle cheap train tickets to paris seats. That was not what I signed up for, so I asked @DeltaAssist if they could do anything further, and they responded that they had forwarded the request on to KLM but that there was nothing else they could do from that point. So this partnership is clearly not as tight as I thought and SkyTeam marketing cheap train tickets to paris would have us all believe.
I asked what my other options were and since my dates were flexible cheap train tickets to paris and there were Economy Comfort seats on flights on other days, Delta said it would waive the change cheap train tickets to paris fees for my flights, though I would have to pay any fare difference (luckily there didn't seem to be any), and they went ahead and did that for me.
However, they still could not issue confirmed Economy Comfort seat assignments, saying that KLM had blocked the seats. They basically sent me on my way to fend for myself, so I contacted KLM immediately via direct message on Twitter.
Here's where I felt like I started going down the rabbit hole. After I tweeted KLM and got them to follow me on Twitter cheap train tickets to paris so we could direct message each other (which took several hours), I sent them my request including specific seat assignments that I could see were open on my flight in Economy cheap train tickets to paris Comfort on aisles.
I want to thank the readers who reached out to me with words of caution, and I also wanted to share my experience in detail for any of you who were thinking of booking similar flights on KLM through Delta and were counting on Economy cheap train tickets to paris Comfort seat assignments since this is definitely a big rigmarole and you don't want to end up in the back of the plane.
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Unfortunately I have been through similar challenges with DL-KLM, but you appear to have A LOT more patience than I do when dealing with their communication issues. cheap train tickets to paris I m still not sure how joint of a joint-venture it is since DL doesn t seem to have full access to KLM s seating. KLM also has a strange IT issue that it shows award seats as available when they are not. Delta said they have been dealing with this KLM issue for 3+ years with no effort on the part of KLM to fix is.
I travel to Africa cheap train tickets to paris regularly on KLM flights cheap train tickets to paris and have had similar issues. I am a Delta platinum flier, but I regularly have issues with Economy Plus seat assignments when dealing with Delta staff. The integration isn t as tight as it needs to be!!!
Checked in on-line one day (!) ahead of travel. Boarding pass printed w/ seat 19F. Waiting at the airport in ATL for a friend to arrive from LGA. Nothing better to do, let me check my status again on one of the self-serve kiosks. Lo and behold, seat plant does not show a 19F seat even exists any longer maybe because of equipment change and I have been re-assigned to 22B. The dreaded middle seat
I fly to Nairobi via AMS every year and have struggled with this ever since the economy comfort started. On my return trip last month KLM actually cheap train tickets to paris sold me three EC seats at online checkin (I m GM so not free) but when checking in at NBO I was informed no seats were available even though the transaction appeared on my credit card.
It seems the best approach is when you buy the ticket make sure your ticket is issued with the KLM flight # rather than the delta code share. I used this tactic for my next trip and not only did I get EC on KLM but I got it for free
I fly Delta and KLM a lot (as a Plat Medallion). When you book (or directly after) , call Delta. Ask the agent (from the International (manual (re)issue desk, the pros) to mail your seat request to KLM directly. They know why you re asking Usually KLM will confirm the seat in 1-2 minutes or so, done! Since I do this zero troubles (over a dozen of flights or so), but of course took some time to figure this out
While this sounds a tad frustrating, I don´t see anything cheap train tickets to paris that really would earn the title mind-numbing. This all happened well in advance of a flight so couldn´t this have been expressed in a much much much shorter article that simply pointed out the facts without the need to narrate quite as much?
Hey。 I hope my experience could help you. I have done my LA-Norobi trip last winter through KLM and Delta. My E+ seat is still not work. I have printed the the seats what I have already cheap train tickets to paris get on delta.com for crews in-flight, and then they have help me get the E+ seats ..the KLM crews in-flight are nice.
As Skyteam Elite Plus members booking award seats on AF and KLM through our Skymiles accounts, my wife and I had similar troubles figuring out what coach seats we were entitled to, and getting those seats confirmed. Since we weren t paying, I made only a handful of calls, including to the AF call center in Paris after a few DL agents cheap train tickets to paris candidly cheap train tickets to paris told me that did know where our seats were. We wound up in Economy Comfort on KLM and regular economy on AF. I think that s what we were entitled to but, honestly, nobody could tell me and I really don t know!
You should always verify seat assignment with the airline you re flying on. Don t ever trust the seat shown on delta.com. Ask DeltaAssist for the PNR on the operating carrier and verify your seat on their own website.
It is a nightmare EVERY time. When I read your rave review yesterday I was dumb-founded, because not ONCE in the last 2 years, cheap train tickets to paris has it worked for me. DL and KL (and AF for that matter) have done the best possible job of creating systems that don t seem to talk with each other; and they LOVE to point fingers (we can t help, it s DL s control; we can t help, it s KL s plane, etc etc). Why they bother to claim a Sky Team alliance I will really never understand .. And by the way, good luck getting a decent view of the IFE monitor in KL s EC seats .. they never redesigned the angle for the steep recline. If the person in front of you fully reclines (which I certainly do), you cannot barely even see the monitor because of the lousy angle (pointed toward the floor).
I ve had pretty good luck getting my seat of choice on KLM and Air France BUT it requires work; Alitalia is a different story, I avoid them for the over-the-Atlantic segments. However, whether I am trying to get their premium economy, economy comfort, etc, etc it requires a lot of phone calls. When I m trying to use the more-than-impossible system-wide certs it s even more of a challenge. But I ve been successful more often than not. Call delta to find several routes, cheap train tickets to paris find the partner airline, call them to confirm upgrade/economy comfort availability, call Delta back to book, re-call cheap train tickets to paris the partner to get my seats. Get EVERYTHING in email. Wait 23 hours to re-confirm, usually have to cancel and try again. It s a process. But I m 6-3 with wide shoulders so sitting regular economy is just uncomfortable for me and anyone sitting cheap train tickets to paris next to me.
Actually, it is quite mind blowing how idiotic these reps can be. Poor training causes quite a bit of frustration, which sooner or later becomes quite mind numbing. These reps sounded pretty retarded to me as they couldnt be detailed oriented enough to understand what they re customers were trying to explain to them.
@ThePointsGuy @osuadam84 the year in which your flight takes off, so outbound posts this year and return next yeast about 5 hours ago from Twitter for iPhone in reply to osuadam84 Reply Retweet