Eventually, she got out of the Zerocare hell. But, as the article points out, how many people would

Missouri resident Lesli Hill learned the hard way that terminating an Affordable Care Act plan can be far more difficult than navigating the website to buy one. She spent six weeks being bounced from operator to operator, calling the help line, using the online chat, blasting out emails to anyone who would listen, before ultimately driving to Kansas City last week to enlist her insurance airline points on credit cards company s help. Only then was she able to break through the bureaucratic logjam, and cancel her policy. ..
Hill s troubles started last fall, after the high-risk pool coverage she had was discontinued due to the health law. For lack of options, she went on the exchange and bought a policy with a $950-a-month premium.
However, shortly afterward Hill, 62, learned she could once again purchase an individual plan with better benefits outside the exchange. She checked airline points on credit cards with Blue Cross Blue Shield in early December and was told she d have to cancel her ObamaCare plan first.
Hill first tried the HealthCare.gov help line, and literally was on hold for several hours a day, she said. After multiple attempts, without much luck, she tried the online airline points on credit cards chat. She was redirected back to the help line. The script that operators were reading from did not seem to address how someone could actually cancel a plan.
Eventually, she got out of the Zerocare hell. But, as the article points airline points on credit cards out, how many people would have the ability and endurance to do such? Eventually she drove to KC to where BC/BS was and had them navigate getting out.
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