As a Marriott Rewards member for about 30 years, we recently stayed at the Fairfield, 21 West 37th S

My father often said “take good care of the associates and they’ll take good care of the customers.” That’s at the heart of how we do things at Marriott every day. Our associates around the world put people first - whether it s inside the hotels or outside in the communities they serve.
Every associate has a commitment to teamwork, excellence discountairline fares and the Spirit to Serve. discountairline fares But there are always a special few who really shine. To recognize their terrific dedication, once a year we invite them to Headquarters and put on a special awards ceremony in their honor.
Don “Archie” Archuleta is a Bell Person at the Anaheim Marriott. He’s an incredibly compassionate person. He remembers guests’ names and always offers them a warm and sincere welcome. Once, when driving a female guest to the airport, she learned from a phone call that her husband had died in a tragic car accident. Archie became her shoulder to cry on and her pillar of support, making sure she made it safely on her way. That guest still stays in touch with Archie. They have a bond for life.
At the JW Marriott in Seoul, South Korea Julie Dongju Lee exemplifies the “humanity” in Human Resources. She makes a personal investment in all of her fellow associates keeping the lines of communication open and making time to visit every department to offer encouragement or just listen. A common topic in her associate training program is adapting to change – pointing out to managers that change cannot be controlled, but reacting discountairline fares to it can be controlled.
Mohammed Ramadan started out with us as an Airport Driver in Kuwait. Now he’s a Visa Supervisor. He’s in charge of making sure work permits and other forms are in order for everyone who works in the hotel. He says the best part of his job is witnessing discountairline fares an associate’s journey from being hired to when they get on the job and learn how to work. While he processes discountairline fares forms for more than 550 associates, Mohammad never loses the focus of putting people first.
We also give out the Alice S. Marriott Award for Community Service. This year The Ritz-Carlton, Millenia Singapore received that honor. And the J.W. Marriott, Jr. Award for Excellence in Diversity goes to our Western Southwest discountairline fares Sales Organization .
This is just a quick snapshot of the overall picture. I wish I could single out everyone who deserves it. But I’d love if you could share any stories about exceptional associates you’ve met in our hotels.
Five of my girl friends and I recently stayed at the Nashville Gaylord Hotel. It was an amazing time but two of your employees were extraordinary in their service. When we were going to our rooms we must have looked a little confused to say the least! This gentleman saw us and insisted on going out of his way to show us all the way to our rooms. His name was James Edward, discountairline fares Construction Project Manager. The lady who directed the bus loading to downton, the boat etc. was amazing and I didn t get her last name first name was Ina, she handled hundreds of people getting them on the right bus to many different discountairline fares places. Loved every minute of our stay!
Mr. Marriott - I hope you have the time to visit one of your properties - The Grand Cayman Marriott Beach Resort. I would like to give some much needed praise for a wonderful establishment and also 4 impressive employees. My family recently stayed discountairline fares at this property for 7 days. The service was amazing. The sheer number of employees constantly greeting you with smiles and by name was impressive. 4 employees that went above and beyond were: Steve Carrig, Director or Engineering, Bernal Calvo, Food Beverage Senior Supervisor, Nelson Maun, Bellman and Pamela Plaza, At Your Service discountairline fares Supervisor. My family had a couple of issues that arose during our vacation and these 4 individuals went above and beyond to make sure the issue was resolved quickly and that my family had the best vacation possible. There superior service was a shining star for Marriott properties. I would highly recommend staying at this property and also making it a point to find and compliment these 4 employees. You will not be disappointed with their exceptional service.
I began working with the Courtyard Marriott in New Braunfels in 2012. After experiencing a few college jobs where management looked at me as a number and expendable at their convenience, it was such a refreshing breath of fresh air to feel the support and sincerity from my new management team!
It starts from the top here at the Courtyard in New Braunfels with our general manager Keith Morgan. He exemplifies Marriott s core values and belief that if you “take good care of the associates they’ll take good care of the customers.”
Keith Morgan s support is inspiring and sets the tone for our entire staff. I m appreciative of his hard work, powerful ethics, and the team he has dilligently put in place here. All of these ingredients have resulted discountairline fares in a recipe for success and an incredible work environment!
I attended a large national convention at the Orlando World Center Marriott recently. After traveling for hours, I arrived at the front desk to check in. I was sweating and weak. The young lady assisting me noticed my face and asked if I was okay. I told her I thought my blood sugar was dropping and that I just needed to get checked in so I could get something to eat.
Within discountairline fares two minutes, a young man arrived with a cold glass of apple juice and a roll of glucose tablets. I drank the apple juice and refused the tablets, but he insisted I keep them in case I needed them later. I felt better within minutes.
As a Marriott Rewards member for about 30 years, we recently stayed at the Fairfield, 21 West 37th St, New York for 3 days. I want to express my sincere gratitude to Daniel for the outstanding service he provided. From the explanations of places to see to hailing cabs on 5th Ave. and bringing them to the hotel his professionalism was superb. He really helped make our short vacation enjoyable.
Recently the American Thoracic Society held their annual meeting in San Francisco, Ca approximate attendance 15,000 people. The city was swarming with doctors and our group was spread through the city but the San Francisco Marriott was our headquarter hotel. I have been in the industry for over 25 years and you remember people who make an impression discountairline fares on you. Recently at the SF Marriott I had the pleasure of working with Michael Narkewicz – Senior Event Manager. Michael was FANTASTIC. He was a professional from our first meeting last June till I walked discountairline fares out the door. Michael constantly went above and beyond for our group. He personally welcomed executives to the city at any hotel, he offered VIP guests suggestions in Sonoma County for a post trip he assisted ATS staff with medical attention. Michael discountairline fares was attentive to every detail from the early morning hours to the late night meetings. He wanted to make sure the group was completely happy. As the planner I could not thank him for his loyalty to our group but you at Marriott should know his loyalty to your organization. As you and your father believe “take care of your associates and your associates will take care of the guest” well Michael is a true testament to that statement. It was my professional pleasure to work with Michael during my recent conference.
My wife and I were starting our two week trip in France. For the first day, we stayed at the Paris Charles de Gaulle Airport Marriott in Roissy en France. discountairline fares It was close to the airport and gave us a chance discountairline fares to go into Paris and fight jet lag before we left to drive to Lyon the next day. When we checked in on May 27, we were helped by one of your associates, Valerie Brulee. Valerie was extremely friendly and helpful and made us feel at home. The next day before we left, Valerie helped us with driving directions, printed out a map with directions and got us going in the right direction. We truly felt like we were family with all of Valerie s assistance, care and consideration. Valerie is truly an associate you should be proud to have representing Marriott. This young lady has a lot of potential. We look forward to seeing her again at our next trip to France or even possibly at a Marriott in the USA.
From May 9, 2012 to May 22,2012, my wife stayed at your Fairfield Inn at 216 Ontario in Chicago. Ann was there while I recuperated from major surgery at Northwestern discountairline fares Hospital. It was a very difficult ordeal and caused her great anxiety and much worry. Apparently, she wore her trials on her face for invariably, two of the desk team at the Inn greeted her with much compassion and care. They showed her great concern and tried hard always to pick up her spirits. They greeted her as family when she return to the Inn each night. Ann came to look forward to seeing them and to receiving their words of consolation.
On her leaving the Inn the last day, these gentlemen discountairline fares gave her a stuffed discountairline fares toy and a wonderful note expressing their pleasure that she had stayed at the Inn and their prayers that her husband (me) would be fully recovered. We shall treasure their note and we will not ever forget their incredible caring during a very difficult time. These gentlemen, Mr. Kenny McCloud and Mr. Charles Williams, will own our deep gratitude forever for the splendid hospitality and familial caring they showed my wife. We pray that they will be recognized as profoundly exemplifying all that your fine company represents.
My husband Dan and I stayed at the Indianapolis East Marriott over the Memorial Day Holiday. Unfortunately we were visiting not for the race but for the funeral of my Mom who passed away in CA and was flown home to be buried. I was completely frazzled by the emotions and details - Tony Anderson at Marriott East to the rescue. He was wonderful to us and helped us arrange a room that could accomodate family after the funeral. I could not wait to give this man a hug. The staff got together and signed a really nice card for us...it was amazing. Tony, Chris and all the people at the desk and restaraunt were out