Our new expert help forum will help you get assistance in real time. You can also find the names and

Our new expert help forum will help you get assistance in real time. You can also find the names and numbers of key executives on our new company contact database or, if you need help from Chris, you can contact him directly . We're here to help!
Instead of making her connection to a second the plaza hotel ny airline, she stood in a long line in Rome. She missed her flight and had to spend the night at the airport. She bought a new ticket to Albania the following day.
A competent travel agent will connect your airline reservation on two carriers, or have them on the same ticket, which protects your itinerary and guarantees certain rights under EU 261, the European consumer protection law. If you don t make the connection, the airline will put you on its next available the plaza hotel ny flight at no extra charge.
Each ticket is a separate contract of carriage and each carrier is responsible only for the journey of their own ticket from origin to destination. Consequently we must respectfully deny compensation.
Berryman remembers it differently. By the time I reached the desk, I was told that the flight was oversold, she says. But they also informed me I d checked in late and was responsible for buying a new ticket to Tirana.
Actually, the plaza hotel ny codesharing isn t necessary. All she d need is a simple interlining agreement to protect her. An interlining agreement between airlines the plaza hotel ny handles passengers traveling on itineraries that need multiple airlines.
I am so sorry to hear that Alitalia was not more helpful. In reviewing the plaza hotel ny our emails with you about this matter, it seems like their inability to move you to the front of the line to check in certainly contributed to the fact that you missed your connection (on top of other factors, of course).
As a fellow traveler, I certainly sympathize with your situation. I have been in the same boat a few times on my personal travels, and I know there is simply nothing more frustrating than missing a flight due to circumstances outside of your control.
All of that being said, I think every situation that crosses my desk presents an opportunity for AirTreks to improve. We are constantly striving to provide the highest possible level of service for our travelers.
Who s responsible? Well, Alitalia had no way of knowing that Berryman was on that Vueling flight, so I m letting it off the hook. The real question is: Did AirTreks warn her of the risks of missing the plaza hotel ny her flight to Tirana, with such a tight connection? As one of our eagle-eyed editors noted when investigating this itinerary, the inbound flight has a dismal on-time rating . Or did it just say cautioned her, after the fact?
And how can I help? I mean, if I push AirTreks to pay for the new flight to Albania, even though it disclosed all the risks, the plaza hotel ny then how is that fair to the company? But if it never really told her that she wouldn t be protected on the itinerary, then how is this scenario fair to Berryman?
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at *protected email* the plaza hotel ny . Got a question or comment? You can post it on the new forum .
I ve looked at many policies (for U.S. consumers) and I don t recall seeing any that covers a delay/interruption of less than 3 hours (5+ hours is more typical). Which implies to me that the unconnected flight must be scheduled to arrive at least 3 hours + airport connection time + time in the checkin line prior to the checkin cutoff time of the next segment.
Agreed. the plaza hotel ny A professional, particularly one who is licensed, is held to a higher standard of care than the general public as he or she should have greater knowledge and experience and is taking money for this greater knowledge and experience.
So if the LW had to leave Dubrovnik late then she could have stopped at this FCO hotel and then take the earliest flight out to Tirana the next day. We, Americans, will like this hotel since it is geared for our needs (spacious). It has it s own shuttle bus to FCO. And the restaurant the plaza hotel ny is actually good. I had Cacio e Pepe last time I was there and it was excellent.
The issue is, exactly what did AirTrek s present as the options and did it fully disclose all the risks of chosing any particular option. In other words, did it fully disclose that the flights would not be, or could not be linked and what it meant if the flights were not linked? Did it fully disclose that the flight selected the plaza hotel ny had a very bad on time record? You can t just say, here s Flight A with these times and here s Flight B with those times, you pick, and then claim it provided any actual service.
Having used this company, I would say they told the OP her options, the advantages and disadvantages the plaza hotel ny and the OP picked this one based on either price or amount the plaza hotel ny of time she thought she would be spending traveling.
Sadly, today, the plaza hotel ny I can say use any TA. Too many agents are not trained in air and many sell air based on their internet DIY experiences. I am not happy with the direction my industry is going with those getting into the business.
When we book air, we also give our clients all options but I will straight out tell them if a connection will work or won t. I generally don t even look at connections less than 2 hours especially when flying internationally because one usually has to go through the plaza hotel ny Immigration, get their bags, go through Customs and then re-check the bags. You can; do that without less than 2 hours and I am more comfortable with even three hours, the plaza hotel ny especially in the event that the first flight takes off late.
Unfortunately, we don t know the choices that this agency offered the client. They said they did warn her of the risks, so to me that means they warned her about short connections. Maybe they told her she should really stay over a night in Rome and fly early the next day but she didn t opt for it.
There needs to be more info here from both the traveler and the agency. But PsyGuy can t paint all agents the plaza hotel ny with one brush. How do you know the traveler didn t get all the options and chose the cheapest one? We don t know exactly what the agency offered but the traveler certainly isn t saying she was given more than one option. I think Chris should intercede.
I don t see anyone else mentioning this, but a suggestion: Most airlines including Al Italia apparently have mobile phone apps for online check in. Of course, the travel agency probably didn t advise her of the need to absolutely get checked in lest she lose her flight. But still if I m running late I d want to check in online and let the deal with my bags (even if I have to do a gate check in.)
Not end of story at all ! What did the client insist upon? What did the agency advise? I do a ton of wierd ticketing and I always have the client sign off on the fact that they were instructing me to do things that I did not think were safe time-wise, distance-wise, or money-wise. Was there a normal connection time that got messed up against a 7 hour layover that the client would not wait for? These questions need answered to assess blame.
Have had clients argue with me MANY times I just firmly the plaza hotel ny refuse, and explain I will not jeopardize my position in the industry to allow them to do something which I would inevitably be responsible for.
But only so long as you actually take their advice granted, I would have refused the plaza hotel ny to issue this fiasco, but some smaller agencies/agents cannot afford to alienate a client, so will do so against their own better judgement.
Tell me why a good ASTA travel agent will even present a NONE INTERLINED 2hr 1min scheduled connection between Vueling and Alitalia when they are both LAST FLIGHTS out of their respective origins and knowing (or should have known) that the on-time performance of the Vueling flight royally sucked?
I agree about no free pass for poor service, the plaza hotel ny but we don t know what the client DID request, as the agent said the CLIENT had made specific requests for all we know, time issues or crazy recommendation from a family member may have been demanded but I would either tell them to do this themselves, or have them sign a VERY specific waiver!
I have no proof that the agent ever presented anything. That has been the number 1 open question. I agree with everything that you have said about bad airline connections, last flights, All of these things are wrong. What did the customer demand? I have seen nothing about that yet.
Not sure fully what happened but it appears to me that she was at the gate, but waiting in line for checkin and by the time they got to her, they had given away her seat because she wasn t checked in.
For all of you who blamed the travel agency, here is a perfect example of how a customer can refuse an agents recommendation. Had a business client who booked a flight to Lansing Mi from JFK on Delta. He had a choice of a connecting flight with a 45 minute connection or one with a 2 hour connection. I told him that 45 was cutting it too close and recommended the longer connection. I asked if he was checking bags and he wasn t and reminded him that I haven t flown out of JFK on time in the last 2 years and re-iterated that I thought he should take the 2 hour connection. He told me Despite your recommendations, I am going to chance it .
Should I have turned him away because he didn t listen to me? He is a regular business client so I know he isn t going to blame me if he misses that connection but sometimes despite our expertise, clients don t listen. And maybe this one did the same thing. And no, I am not bothering to get it in writing, we ve been working together for 8 years and I know he won t come back whining if he misses the connection.
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