четверг, 2 августа 2012 г.

It wasn't long before my first job with SAS as mail boy, that my very first promotion and my sudden


It wasn't long before my first job with SAS as mail boy, that my very first promotion and my sudden climb into such a tremendously great company began. I guess it was about 6-7 months after joining this company that I was called into the managers create 360 degree virtual tours office and told that there were two other managers that were interested in my talents and would like to speak with me. OH glorious!!! what a great feeling. I visited both department heads and selected to go along with "inside sales" better known as reservations. The other job that was offered was outside sales in Cargo but I would have to spend 9 or 10 months working in the cargo warehouse at JFK to familiarize myself with the department. I just couldn't see myself as a warehouseman being a skinny 159 lbs (soaking wet) small frame, model type looks pushing create 360 degree virtual tours around crates 3 times my size. I was never told that they had machines to do that work. Anyhow, here I was in a new environment. create 360 degree virtual tours I spent the first week listening in to my department teacher handle calls from the general public. How to help potential passengers plan their trip to Europe and beyond. The second week, I started an intensive 2 week program in our sales training department training room, learning every thing necessary to begin this trip planning. I learned 3 letter codes to cities around the world, 2 letter codes to other airlines, open jaw travel, closed create 360 degree virtual tours jaw travel, chewing jaw travel, blind cities, open cities ETA's , time changers and the list goes on and on. What a training. During my stint in reservations, I was sent for several other 2 week courses for tariffs (cost planning) ticketing (making the ticket) prepaid (other people paying the ticket) even though there were specialist in those fields that were doing those Jobs. It seemed that I had to learn them for the information. Well, like I have always said...........never create 360 degree virtual tours refuse furthering your education................... When I finally returned to my department, I was given a seat between two experienced agents, just in case I had to ask a question.........apparently they never realised that MEN DON'T HAVE TO ASK QUESTIONS!!!!! I remember that in those days reservations were written up on a 5" x 7" itinerary card where the travelers name, telephone number, contact address and anything else we could use to locate this person was noted...........along with their proposed itinerary city by city. Airline codes were used to note which airline served the two cities with departure times and arrival times. Since we did not have computers during that time, large manual containing create 360 degree virtual tours literally every airline in the world, along with their schedules became part of our individual information. These manuals were renewed each month and for those that were given just partial updating, we would get pieces of print outs that had to be inserted in the proper area of the manual. Well, there were many things that I recall about my days in this department, the frustrations, aggravations, of unhappy passengers, create 360 degree virtual tours (but we had to remain calm, considerate and in total control) as apparently this was felt by "the customer" over our telephone lines. I was taught, that if you needed a moment to compose yourself, just politely ask the customer to hold on for a second while you check that out., put the caller on hold and when the redness left your face, simply return create 360 degree virtual tours to the call with a smile on your face. Believe me when I say, I took advantage of this situation create 360 degree virtual tours many times. I would VERY POLITELY inform the the traveler to hold on for a second, let me check that out, put the call on hold, throw down my headset, lite up a cigarette, take a few puffs while staring out the large windows of this massive office, feel the bubbling create 360 degree virtual tours leaving my body, return to the call with the information that always made the customer happy. Well, there was one day, this happened to a new gal in our department. I guess she was hired about a month before me having been a flight attendant for another carrier (TWA) her training was completed in record time. She sat directly across from me. Our system was set up so that after we filled out all this information regarding the reservations, this card was put into a belt system that went along this long belt around a little corner, through and opening in the wall, and into another department, we would call reservation control. This was the department that recorder the information on the card, got the confirmations from other airlines regarding space on other airlines, recorded the outbound SAS flight on VERY LARGE cards simulating our airline and sent back to the reservation department on a return belt. Finally, back to the person making the original create 360 degree virtual tours booking. At that time we simply would call back the passenger and confirm what was to be confirmed or rebook where the particular flight was unavailable.........................Having said all that..................let's get back to our new girl (call her Evelyn) from TWA. Everlyn create 360 degree virtual tours , must have had a really bad day because she did something you would never think of. Everlyn , decided to go across the street for lunch this day, to the local happy hour hang-out. Instead of a tuna sandwich, she decided that her nerves had to be settled so she decided on a Martini.......or create 360 degree virtual tours two. She came back to work, sat down, brought out this big bubbly smile she always had and took her first call. She did everything........by the book........except for one little thing. After the usual...." Thank you for calling SAS " she picked up the itinerary card lite a fire to one edge of it....put it onto the delivery belt.........immediately called reservation control and announced.........HOT MESSAGE COMING DOWN THE BELT...........low and behold, everyone watched as the message disappeared through the little hole in the wall and all of a sudden a loud SCREAM!!!!! What she didn't know was that there was, during lunch time a great amount of calls were taken and the messages waiting to be service had piled up only to catch fire when her booking card entered the pile-up. An half hour later, Everlyn was found packing up all her little personal things from her locker and never heard from ............UNTIL............she ended up marrying the district sales manager from one of our mid western create 360 degree virtual tours cities. What a hoot!!!!!! what a set of ?????? There was another good side of the story, only two cards were destroyed beyond recognition due to the alertness of a colleague, who quickly pulled the HOT MESSAGE from the belt along with one other, threw them on the floor and started to do the Mexican hat dance. This became the main topic of conversation create 360 degree virtual tours during the 5PM meeting create 360 degree virtual tours of the "happy hour club" and with each telling the truth grew by some 2 reservation cards.
to read about. However, create 360 degree virtual tours some say the reason I'm writing this is because I'm bored. This will reflect most of my life growing up and some of my thoughts about everyday things, that I alone may find interesting. No need to send any comments since it really doesn't matter what one thinks about my comments, they are only here to bring humor to life. Persons names will not be used to protect the innocent. If you want to check out some of my film go to www.youtube.com and search for vitoonfilm.

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