On January 15, I hired a car from Malaga airport to return to the airport of San Javier. My first su

I rented one of their cars 2 months ago in Granada , a Seat Leon but they told me there was no availability for that model, so  a Polo was offered if I wanted italian honeymoon vacation tours packages something better I would have to pay an extra. I said ok, as I needed the vehicle and I paid in advance.
The person who assisted asked me 80 Euro for a mandatory full fuel tank, and told me that if I returned the car before 3 days they would reimburse the not used fuel. I have to say that is a very expensive italian honeymoon vacation tours packages fuel cost and she was reading that my reservation was for a whole week.
I ve rented twice and would repeat with Goldcar to save time and money. They also have unlimited italian honeymoon vacation tours packages mileage, insurance and free road assistance. In all multinationals they charge you for that. Also the first time I rented with them I did because they were the only ones who allowed me to pay using debit card while other multinationals require a credit card.
On January 15, I hired a car from Malaga airport to return to the airport of San Javier. My first surprise on signing the contract is that the 90 Eur rental car (a ford focus automatic 100hp) did not include 77 Euro of fuel which I had to pay apart.
My surprise is that they reimbursed me 67 Euro instead 77 Euro, so they still kept 10 Euro approximately without any valid reason. They should check the fuel tank on vehicle return .I don´t know what they did with the vehicle before checking the fuel.
I have just come back from a 4 day break from Portugal italian honeymoon vacation tours packages after booking italian honeymoon vacation tours packages a car with Goldcar.. they offered a good price for the car hire..but then charge you 104 euros for a tank of fuel on the T+C s they offer anything from 40 160 Euros , I said I will have the car with the 40 Euro charge and they said There isnt one I told them to shove their car and booked one with Hertz. they gave me a car with a full tank of fuel and I filled up back to fullon my return.. spending 29 Euros
I am writing to complain about the extra charge of 228 Euros which you have taken from my account. I do not understand what was I charged for exactly and why was I not informed about it in any way. After discovering this transaction on my account I contacted the Gold Car Office in Tenerife Sur Airport immediately, however the person italian honeymoon vacation tours packages who introduced herself as Mrs. Fabiola Mourinio the Office Supervisor, and whom I have spoken to on Sunday afternoon on the 1st of August 10 was not able to help me on this case, therefore I am writing to you now.
As far as I am concerned according to the information given by Mrs. Fabiola, the charge was for the breakdown lorry service which was required on our last rental day i.e. 24th of July 2010. However, on that day we did not ask for the breakdown lorry service. On that day our car got broken for the second time during our stay on Canary Islands. In both cases we were unable to start it and were told by the engineer who arrived to check it, that the car was faulty and has to be taken on the lorry. On the 24th of July we were on our way to the Tenerife Sur Airport. We left the hotel, entered the car and discovered that it would not start again. At that point I decided to call the Airport Office to explain what happened and to ask for advice italian honeymoon vacation tours packages on what to do next. After that, we received the phone call from the lady who asked us for our location saying that somebody will come to check the car. So we waited. Shortly after, the breakdown lorry arrived, which apparently we did not ask for, and the car was checked by the engineer again. He entered italian honeymoon vacation tours packages our car and tried to restart it with no success. italian honeymoon vacation tours packages After that he decided italian honeymoon vacation tours packages to take the car on the lorry. As the communication with the driver was difficult due to the language barrier, I decided italian honeymoon vacation tours packages to contact the office again. At the same time I received the call from the customer service department, who tried to arrange the alternative transport for us to the Tenerife Sur Airport and assured that since the car was fully insured we do not need to worry about it. He asked us what time we need to get to the airport and advise us, that the taxi is on the way to pick us up to the Tenerife Sur Airport. So we waited again. Few minutes later, we received another phone call, from Tenerife Sur Airport Gold Car Office and we were told that there is a problem with the taxi service, and we were told to take the nearest available taxi which take us to the airport. We were also told to take the receipt from the driver and bring it to the Gold Car Office in Tenerife Sur Airport, to claim the money back. I told the gentleman that we did not have any money for the taxi because we have run out of it during our holiday, and the man replied italian honeymoon vacation tours packages that it is ok, all we have to do is to take the receipt from the driver and bring it to the office and they will pay for a taxi. As we were running out of time, we headed straight away to the nearest available taxi service. You can imagine how extremely stressful the whole situation was. When we finally got on the taxi, I decided to call the Gold Car Office in Tenerife Sur Airport to confirm that we were coming. The gentleman on the phone told me he will be waiting for us, and again confirmed that with the receipt from the driver we can get the money for a taxi. After we arrived to the airport I headed straight away to the Gold Car office. italian honeymoon vacation tours packages I was being served italian honeymoon vacation tours packages by the gentlemen there, who was familiar with the situation, when suddenly we were interfered by mrs. Fabiola, who started to instruct her colleague in a very unprofessional way in front of all the customers. I myself was accused of trying to take advantage of the company and was refused to leave the office until she familiarized herself with the situation. As we were traveling with a child and had flights to catch back home the whole situation put us in lots of stress. I have been your customer several times before and had never experienced such a treatment from any of your employees. I myself work within the area which involves italian honeymoon vacation tours packages customer service and such a behavior towards the clients is simply unacceptable. As a regular and loyal customer I believe this was an exception, however I still hope you will investigate on this.
I would also like to know why was I charged for the breakdown italian honeymoon vacation tours packages lorry service, since the car we were given obviously turned out to be faulty, as confirmed by the engineers who checked the car in our presence. Apart from that , the car was fully insured, italian honeymoon vacation tours packages which (according to the terms and conditions of the contract as well as the information given to me by your customer service employee on the day our car got broken) should cover such expenses. I also would like to point out that as your regular customer each time I use your services I do acquit myself of my responsibilities as a renter. I would like to continue the business with you in the future, therefore I am asking you for a full refund italian honeymoon vacation tours packages of this unfounded charge of 228 Euros.
italian honeymoon vacation tours packages According to the information provided from our local office in Tenerife when the tow truck driver arrived to your car this was immediately started. The car could be driven without any problem italian honeymoon vacation tours packages but you rejected this option. When the car arrived to Goldcar base in Tenerife the car had no breakdown at all and was rented again to a new client. Goldcar base in Tenerife advised the tow truck service was not necessary therefore the service was charged. We deeply lament it but no refund can be applied.
I will never again use Goldcar would not encourage anybody to use them. They charge for a full tank of fuel ask you to return it empty. Why not supply a full tank insist on a full tank on return of the car ? This would be fairer to the customer. Also I have found they insist on additional insurance despite already having this extra insurance already booked online with somebody else. Not recommended definitely not after reading previous reviews.
Landed in malaga at two in one in the morning and was obviously just keen to get the car and go. We went to the office find a que so far you couldnt see the end and two and half hours later I was served I was on my own with three children who were all stressed and tierd. I was then told even though italian honeymoon vacation tours packages I had paid for insurance I had to pay £ 50 for further insurance or give them a £300 deposit oh yes and then £90 for a full tank of petrol which you have no choice italian honeymoon vacation tours packages in. The car i had hired was a mercedes but the car waited for me was a ford focus but as it was such a walk back and the saidd que i just got in it and was just happy to leave. On return i left a bag in the car which they are saying isnt there,my fault for leaving it but still not pleasent. It ended up costing me £295 for a weeks car hire. If they told you all the extra charges up front I would of gone else where. Would never use again and would never reccomend.
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