The top economy/budget hotel was Jameson In with a 751 mark. Next in the economy category was Microt

A new study by J.D. Power and Associates says guest satisfaction with hotels is at its lowest level since 2006. Their study of nearly 62,000 American and Canadian hotel guests between Aug. 2011 and May 2012 found that satisfaction was sitting at a mark of 757 on a 1,000 point index. That s down seven points from the 764 mark the prior year, the company said.
Charging guests more and providing less is not a winning combination from a guest satisfcation perspective, much less a winning business strategy, said Stuart Grief, a J.D. Power vice president. In short, hoteliers are falling further behind and need to catch up.
One way hotels can improve is to reduce or eliminate Internet fees. The study said that back in 2006, only 20 per cent of hotel guests went online during their stay. Now it s up to 55 per cent (and I m surprised it s that low, to be honest).
Among the 11 per cent of gtuests who pay a fee to connect (and I m surprised that s all), their satisfaction rating for thier hotel stay is 76 points lower than ratings awarded by other guests. So obviously the Internet fee irks. Big-time.
When you can surf the Web for free at Starbucks or at a lot of city parks in cities such as New York, having to pay to use the Internet in your pj s seems like gouging to me. I often recommend folks join hotels frequent stay programs, as by joining (and, yes, giving up some personal info) you can often get the Internet for free. That can save $45 or $50 or more for a three-day stay.
As for individual properties, you might find some surprises. Ritz Carlton came out on top overall and was number one in the luxury new zealand car rental category, with a satisfaction rating of 864. That s more than 100 points higher than the 757 average new zealand car rental for all hotels.
new zealand car rental Next in the luxury category was Toronto-based Four Seasons at 856, then JW Marriot (834) and Waldorf Astoria Hotels and Resorts (830). The average in the luxury category was 822. Which means that Toronto-based Fairmont was below par at 818, as were W Hotels (811), Loews (798), new zealand car rental GrandHyatt/ParkHyatt (797) and Intercontinental new zealand car rental Hotels and Resorts (784).
In the Upper Upscale Segment, Omni Hotels and Resorts scored 811, followed by Embassy Suites (805), Marriott (796), Hilton (792), Renaissance (789), Westin (788), Hyatt (787), new zealand car rental Doubletree by Hilton (781) and Sheraton (773).
In the Upscale Segment (not upper upscale, just upscale, so you know) the numbers were as follows: new zealand car rental Hilton Garden Inn (always a good bet in my book) 811, SpringHill Suites (usually a lot of space) 811, Aloft (808), Hyatt Place (808), Courtyard (793), Hotel Indigo (793), Wyndham (782), CrownePlaza (766), Delta (763), new zealand car rental Four Points by Sheraton (757) and Radisson (755).
In mid-scale limited service, the top was Drury (841; quite an amazing score and third best of any hotel group overall), Hampton Inn and Suites (811), Holiday Inn Express (796), new zealand car rental Wingate by Wyndham (790), Fairfield Inn/Suites (789), Country Inns and Suites (783), Comfort Suites (782), La Quinta Inns and Suites (770), AmericInn (745), Sleep Inn (744), Baymont Inn and Suites (739), Comfort Inn (735) and Ramada Limited (686).
The top economy/budget hotel was Jameson In with a 751 mark. Next in the economy category was Microtel by Wyndham (736), then Red Roof Inn (709), Days Inn (695), Howard Johnson Express (691), Super 8 (683), Econo Lodge (667), Motel 6 (659), Travelodge (651), Americas Best Value Inn (639), Rodeway Inn (633) and Knights Inn (620). new zealand car rental The 620 for Knights Inn, by the way, is the worst score for any hotel group in the survey.
The best-rated for extended stays was Homewood Suites, winning for the third straight year and notching an impressive 838 mark in the latest figures. Staybridge new zealand car rental Suites was just a little behind at 823, followed by Residence Inn at 819. Also in the extended stay category were Hyatt House (815), TownePlace Suites (798), Candlewood Suites (796), Hawthorn Suites by Wyndham (791), Homestead Studio new zealand car rental Suites (704) and Extended Stay America (702).
I find it interesting that the extended stay places, by and large, did so well. They had four groups with ratings over 800, which means a lot of folks (me included) really like the suite life and the extra space and the ability to (usually) save money by cooking in the room.
Advocacy and loyalty rates are much higher new zealand car rental among guests with a high opinion of the hotel staff. said Jessica McGregor, senior manager of global travel and hospitality practice. These guests are also more likely to use various hotel services, such as eating at a hotel restaurant.
Jim Byers is the Star's Travel Editor. He has been writing travel stories for more than a decade, covered five Olympic Games and spent years covering the Blue Jays, the Toronto Raptors and the PGA Tour. He's been everywhere from Bonavista to Vancouver Island, as well as China, Hong Kong, Australia, the Caribbean, Thailand, Mexico, Tahiti, New Zealand, Vietnam, a dozen countries in Europe and just about every major city in the U.S. Okay, he was only in Liechtenstein for a couple hours in a rental new zealand car rental car and his only visit to New Orleans was when he was 12, but you get the picture.
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