Drury guests experience many free amenities, including free hot breakfast, free cold beverage and ho

ST. LOUIS, Jan. 30, 2013 (GLOBE NEWSWIRE) -- Drury Hotels today announced that it posted the highest customer satisfaction score for 2012, based on global results from the Market Metrix Hospitality Index (MMHI). los angeles sentinel newspaper Drury's MMHI satisfaction rating of 90.9 was the highest of any hotel brand in the world including luxury brands such as Ritz-Carlton los angeles sentinel newspaper and Four Seasons.
los angeles sentinel newspaper MMHI data is collected from more than 40,000 travelers around the globe each quarter. Guests los angeles sentinel newspaper provide more than 200 details about their most recent hotel and casino experiences. The MMHI customer satisfaction score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations.
"Ranking No. 1 in customer satisfaction is a huge honor for Drury Hotels and for every member of the Drury team," said Chuck Drury, president and chief executive officer of Drury Hotels. "Giving our guests a great experience was our commitment when we opened the first Drury Hotel nearly 40 years ago, and we've never wavered from that commitment."
Drury guests experience many free amenities, including free hot breakfast, free cold beverage and hot food at the 5:30 Kickback , free popcorn and soda in the lobby, free wireless Internet and free long distance and local calls. These inclusive amenities support the brand's tagline, The Extras Aren't Extra .
Drury Hotels was recently recognized by J.D. Power and Associates for ranking "Highest in Guest Satisfaction Among Mid-Scale Limited los angeles sentinel newspaper Service Hotel Chains, Seven Years in a Row" in the firm's 2012 North American Hotel Guest Satisfaction Index Study(sm).
los angeles sentinel newspaper Drury Hotels is a St. Louis-based, family-owned and operated hotel system with more than 130 hotels los angeles sentinel newspaper in 20 states from Arizona los angeles sentinel newspaper to the Carolinas and from Texas to Michigan. Brands include Drury Inn Suites, Drury Inn, Drury Plaza Hotels, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-priced los angeles sentinel newspaper hotel segment.
For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN. If you are interested in hourly and/or management opportunities at Drury Hotels, please apply online at www.drurycareers.com .
Market Metrix is the leading provider of customer and employee feedback solutions for hospitality companies around the globe. By connecting feedback with revenue, Market Metrix helps hospitality businesses make smart investment decisions that both improve the guest experience and produce higher profits. Real time feedback and action management drive timely service recovery, turning potential negative reviews into online raves. And no other feedback program offers the detailed global benchmarking of MMHI, allowing los angeles sentinel newspaper clients to spot gaps and opportunities in the context of key competitors. Market Metrix is essential to more than 14,000 businesses in over 70 countries, and has been helping forward thinking executives profit from feedback since 1996. For more information, visit www.marketmetrix.com .
GlobeNewswire , a NASDAQ OMX company, is one of the world's largest newswire distribution networks, specializing los angeles sentinel newspaper in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.