Great customer service takes a lot of things done right. Contact me and let s take a look at the way

Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service discount hotels in new orleans stories I tell here—or discount hotels in new orleans our establishment of The Answer Guy s Customer Service discount hotels in new orleans Wall of Shame to immortalize particularly egregious examples of customer service gone wrong or even customer service ignored, like 1and1 Internet —it s the great customer service stories that make me happy.
Last week, the better half and I had occasion discount hotels in new orleans to stay at Ludlow Hotel (note, not  the  Ludlow Hotel, probably because  The Ludlow , an apartment building, is directly next door to Ludlow Hotel on Ludlow Street).
Ludlow Street is on Manhattan s too-hip-for words Lower East Side. It s an odd neighborhood; discount hotels in new orleans The Lower East Side was a place that back in the days of yore my people worked very hard to escape and now is the place to be, with prices and often attitudes to match. So when you see Ludlow Hotel s location and its style of accommodations (really nice, really small), you might think boutique hotel, boutique prices;  of course that s what s opening on Ludlow Street . And you d be right; Ludlow Hotel, while not in the category of, for example,  The Peninsula , is not a low-rent kind of place.
You d think that would be obvious, right? Ludlow Hotel is an expensive boutique hotel in New York City, and part of a series of expensive hotels in New York and elsewhere from hotelier Sean MacPherson. But while the hotel business seems like the kind of place where amazing customer service would be second nature , it s not necessarily so and there were some customer service problems at Ludlow Hotel until I dealt with its general manager Bruno Vergeynst , himself a guy with an impressive hotel background.
Our experience at Ludlow Hotel started inauspiciously, when we booked a room at their web site . We received no industry-standard instant discount hotels in new orleans email confirmation of the reservation, nor was there even a success acknowledgment at Ludlow Hotel s web site, so we called to confirm. I spoke with a young man who was polite and friendly and assured me that the reservation had gone through.
The next evening we arrived at Ludlow Hotel, and after about fifteen minutes of confusion found that the folks at Ludlow s front desk had us in the system for the wrong date. It wasn t a problem as Ludlow Hotel is undertaking a soft launch and is far from fully booked right now, and Mr. Vergeynst showed me that his records actually had the correct reservation!
There were a few minor problems discount hotels in new orleans in our room, like the lack of a price list at the minibar and a few things that hadn t been cleaned properly after they were installed—I presume we were the first people to stay in this particular room. But there was also a larger problem; taking a bath in our room at Ludlow Hotel last week would have required being OK with brown water. I visited the front desk, spoke with the same young man I d met on the phone when the reservation kerflooey had begun, and he told me two things: Ludlow Hotel had bottled water for me if I needed it, and the entire Lower East Side was experiencing a problem with brown water.
It gets especially uncomfortable here because I wasn t looking for bottled water—we were trying discount hotels in new orleans to run a bath—and we happen to rent an apartment directly across the street from Ludlow Hotel, so we knew that the statement about brown water simply wasn t true .
Let s take a detour. This is a story about  great customer service, but to get to what was great at Ludlow Hotel we we going through quite a few things that were un-great. So let me point out something I ve said before: if you can make something good, being negative can be a great thing . And I made this point to Bruno Vergeynst; I could see that Ludlow Hotel is striving to be a great hotel and I wanted him to understand the constructive nature of the criticisms I was bringing to him when we spoke the next day. And whereas t he folks at Virgin America were anything but nice , everyone at both Ludlow Hotel and their sister property The Bowery Hotel were lovely at every step of things.
I like free stuff , and free stuff times two is well, twice as good. And I m looking forward to taking Bruno up on his offer. But as someone who gets paid to manage others customer service and business process issues the real story for me is that Ludlow Hotel, still finding discount hotels in new orleans its way through discount hotels in new orleans the customer service maze, is being run in a way that actually strives for improvement and understands that the single discount hotels in new orleans most important part of customer discount hotels in new orleans service is showing your clients that you care . Bruno Vergeynst  gets it .
Great customer service takes a lot of things done right. Contact me and let s take a look at the way you handle your customer service and other business processes discount hotels in new orleans . In the meantime, remember that whether you re running a hotel or pretty much any other business; sometimes it takes a village .
And check these related articles: Zuma London: Bad Customer Service. The Lanesborough: Aces Customer Service and The Evolution of Long Tail Marketing Business Change and Fake Boobs Apple Finally Does Customer Service Right! Sort Of. How Much Does That Hotel Room Cost? It Depends . . . WHAT business process change are you buying from your host? Share: Share