The 2014 Professional of the Year Awards winners (left to right) are Matt Vercollone of Verc Car Ren

Designed to improve customer service and enhance value of car rental operations, this two-day best travel clubs training and education conference at the Seminole Hard Rock Hotel Casino in Hollywood, Fla., featured an exhibit hall with vendors, informative seminars and networking opportunities (including an Opening Act Rock Star Party ) for 260 registrants, a 24% increase in attendees over 2013.
The Summit included several breakout seminars, including tips for maintaining customer service in the damage recovery process, how to improve counter sales and how to select top job candidates. Technology was also covered in the seminars on utilizing mobile apps and software to streamlining everything from reservations to inventory control, as well as using technology (websites, social media, blogs, etc.) to find new business.
Auto Rental News announced the four winners of its third annual Professional of the Year Awards, which honor associates who demonstrate and promote outstanding customer satisfaction within the car rental process.
CarRentalExpress.com honored the winner of its second Renter Rated Award, which recognizes the top- scoring independent car rental agency in its Renter Rated Program. This year, honorable mentions were also given to runners-up in three sub-categories: staff, vehicles and recommend to others.
The winners of this year's Rented Rated Award and honorable mentions (left to right): Mike Sahota of Zoom Rent-A-Car; Sam Zaman and Dan Darvish of Black White Car Rental; and Ali Mohageri of Executive Van Rentals and Airport Rent-A-Car.
The 2014 Professional best travel clubs of the Year Awards winners (left to right) are Matt Vercollone of Verc Car Rental, Todd Foss of Grace Bay Car Rentals, Richard Wilcox of Enterprise Holdings and TJ Sammut of Bandago Van Rental.
Digging deeper into the most recent public statements by Avis Budget Group and Hertz reveal direction on the market, including growing the deep-discount segment, ancillary sales drivers, Hertz’s ship-righting and Zipcar’s first franchise (you heard correctly).