Martin, it is really disappointing to read that you have not received a response to your complaints.

We know that renting a car for the first time can sometimes be a daunting thought.  That's why at Avis 'We Try Harder' to make that process as smooth, accessible and consumer friendly as possible. We provide rental agreements in a number of different languages and pride ourselves of having transparent and easy to understand pricing that is clear for all to see.
As you can see this list provides everything in one quote for you to drive off in your hire car straight away. However, we believe in making your journey as hassle free as possible. That's why we also provide other great products, at additional charges, to ensure you have complete peace of mind.
Additional insurance cover Our Premier Cover package (or the similar Super Damage Cover in many countries outside the UK) provides the following additional insurance cover (on top of the basic cover included in your quote):
CDW (Collision Damage Waver) reduces your car hire insurance excess down to £100, giving weekend cruises from boston you peace of mind when you're on your journey. This also means we don't need to take a hefty security deposit (unlike other car rental firms!)
If you have prepaid for your car hire then at the start of the rental we will gain authorisation for the estimated charge that is signed for at the start of your rental agreement (for additional charges such as fuel or GPS, special equipment etc).  This amount is held against your credit card until the car is returned. If you have chosen to 'pay later' weekend cruises from boston for your hire car then the rental cost will also be held on your credit card.
This is held against your account therefore limiting how much you can withdraw by this amount, so could be considered as a deposit.  However, your account will only be physically debited weekend cruises from boston when the final amount is calculated at the end of the rental.
We don't normally rent to people unless they have a credit card, but there may be some exceptions depending on the location and advance arrangements. In such an event you'd be asked to provide 3 recent proofs of identity, e.g. a utility bill dated within last 3 months, and to leave a cash deposit weekend cruises from boston of £250 in the UK (sometimes much higher than that in other countries). I must emphasise though that such an arrangement is the exception rather than the rule, must be agreed in advance with the station manager and won't be allowed at all on certain car groups and in certain locations
weekend cruises from boston I know this is for UK hire but as someone who hires from Avis all the time in Europe (have a Wizard card) it is most annoying not to be able to reduce the insurance excess at the time of booking. When you have been traveling weekend cruises from boston and working all day and are collecting a vehicle late at night it is very easy to forget to reduce the excess on the spot. It can t go on your profile either.
You've raised a useful point about reducing insurance excess when you book, Peter. We recognise that some customers would like this choice and it is an area we are looking at for future weekend cruises from boston development. In the meantime, this product is available at the counter only. If you are a Preferred member, you can add Excess Reduction on your profile so it will be automatically selected when you pick up your car. However, please be aware that this product differs from one country to another. If you wish to change your profile, you can contact us at database.uk@bsc.avis-europe.com
weekend cruises from boston If you are making a booking on avis.com, there s a step in the booking process called Rate Confirmation . On this page are 4 tick boxes for optional cover. Two of these options are Collision Damage Waiver and Theft Protection, the US equivalent weekend cruises from boston to our Vehicle Damage weekend cruises from boston Cover and Vehicle Theft Cover. They cover you in the event of damage to and/or theft of the Avis vehicle. In terms of private car insurance, think of these as Fully Comprehensive but with an excess. Liability Insurance reduces or eliminates this excess (depending on the country) while the final tick box called Personal Accident Insurance insures you personally in the event that something bad happens to you. All you need to is tick the boxes you want and click on re-calculate price to help you work out what the price is!
On avis.co.uk all prices include Vehicle Damage Cover and Vehicle Theft Cover unless you are using a special rate, in which case check what the prices includes at time of booking. You can find this information out on the page that follows the selection of the car category in your booking. Personal Accident Insurance and Premier Cover (which is what we call Liability Insurance in the UK) can be purchased weekend cruises from boston at the counter. For those jargon busters out there, weekend cruises from boston Premier Cover and Liability Insurance is sometimes referred to as Super Collision Damage Waiver, weekend cruises from boston or Super CDW, in the industry.
I have been using Avis almost continually (i.e. for 45+ weeks of the year) for the past 5 years, mostly for USA use, and I have NEVER been able to book a car successfully on your web site. So please don t tell us that UK users should book their car on the UK web site, and US users on tehy US site, because for rental in other countries, YOUR WEB SITE DOES NOT WORK !!! (and I don t know how many times I have complained about it, everyone at Avis just accepts the non-functional web site as business as usual).
but I have lost all faith in the avis system after having what could only be defined as ripped weekend cruises from boston off twice, once was for a refueling cost and another was being charged twice for a rental so it will take a bit more than blowing their own trumpet on a glossy web site to renew confidence.
Martin, it is really disappointing to read that you have not received a response to your complaints. Let me assure weekend cruises from boston you that we would not accept a non-functional website. We would probably go out of business weekend cruises from boston if we did! I am keen to understand exactly what issues you have experienced with the new website so that we can look to resolve it. I will contact you directly.
when I enquired about my booking I was informed that if the Avis rental sustain any damage caused by that of another weekend cruises from boston motorist, I would not be liable to pay anything towards the repair. I now see having made my booking that I would be liable and would only get my excess returned should the case get settled with the other motorist. Can you clarify this point.
However, during a recent trip to the UK with an AVIS rented car (booked through the AVIS Belgium website), I have had a disappointing experience. I rented a car for two days at your rental agency of Ashford International Railway Station. The contract contained Collision weekend cruises from boston Damage Waiver, but included liability up to the excess level (£600 in the UK). Unfortunately, the car suffered a bump in parking, which I duly reported upon returning it. In my view, it was not a very substantial damage, and though I expected to have to pay a certain amount for it, I anticipated it to be well below the excess level of £600. Yesterday I received the bill, and noticed that you had charged the full amount of the excess level (£600 in the UK), without, however, providing me any information about the cost of repair or the evaluation of the damage.
"[...] Avis will provide collision damage waiver weekend cruises from boston and theft protection if Renter weekend cruises from boston has indicated his acceptance by ticking the appropriate boxes overleaf. If Renter accepts weekend cruises from boston these he still has to pay the excesses as shown overleaf everry time the vehicle is damaged or stolen (even if it is not the Renter's fault)"
It is obvious from these explanations that in case of damage to the car, the amount to be paid by the renter depends on the cost of repair. If the cost of repair is higher weekend cruises from boston (e.g. £2000) than the excess level established weekend cruises from boston in the contract (£600 in the UK), the renter has to pay £600. However, if the cost of repair is lower than the excess level (e.g. £200), the renter will have to pay the cost of repair, but not the full amount of the excess level.
weekend cruises from boston · The expression "towards weekend cruises from boston the cost of repair" indicates that such cost constitutes an upper limit of liability for the Renter. If for a cost of repair of £200 the Renter had to pay the full amount of the excess level (£600), that amount weekend cruises from boston would not be "towards the cost of repair", but "beyond the cost of repair."
· The expression "up to" also indicates that the final amount weekend cruises from boston to be paid cannot be higher than the excess level, but that it can be lower. Only if the cost of repair below that level is considered may the final payment be lower than that.
· If the rental contract provided for no insurance, the Renter would be liable to pay the full amount weekend cruises from boston of the damage he or she had caused. That amount would in principle be the cost of repair, plus some extras. CDW is intended to limit the liability of the Renter. By subscribing weekend cruises from boston it, the final result cannot be at any rate that the renter ends up paying a higher amount (the excess level) that he or she would have paid if CDW had not been included (the cost of repair).
In view of this, determination of the cost of repair is essential to determine the final amount that the Renter having subscribed CDW with excesses will have to pay for damages caused to the car (the excess level or less than that).
I note that your bill does not mention the cost of repair, nor provides any evidence of how much it can be. Under these circumstances, it cannot be determined whether the amount of £600 you charge (corresponding to the excess level in the UK) is the correct amount due.
I therefore kindly ask you to inform me about the cost of repairing weekend cruises from boston the damage I may be liable to, and to support it by appropriate evidence (expert's report, bill of repairs carried out by a repair weekend cruises from boston garage, etc). Pending that, I cannot agree to the payment of the amount of £600 as indicated in your bill.
GD, in the event of accident involving another driver you will only get your excess returned should the case get settled with the other motorist. Would you be able to tell me where you were told this information as we need to ensure that the information provided to our customers is consistent and correct regardless of how y