Customers on personal or leisure travel are slightly more satisfied than business customers (777 to

Car rental customers philadelphia eagles season tickets who chose a company based on price reported the least satisfaction with their experience, according to the J.D. Power and Associates 2013 North America Rental Car Satisfaction Study released today.
Enterprise and Alamo also exceeded the industry average of 775 points, ranking second and third with 799 and 782 points respectively. All three brands are managed by Enterprise philadelphia eagles season tickets Holdings. philadelphia eagles season tickets Overall satisfaction incresed philadelphia eagles season tickets for the fourth consecutive year, rising six points from 2012.
More than one-third (35 percent) philadelphia eagles season tickets of customers said they use low price as a top reason for selecting their rental car company. Overall satisfaction is lowest (756 on the scale) among customers who select based on price. philadelphia eagles season tickets Customers who choose a rental car company based on good customer service ranked highest (828).
"While price is the first filter for selecting a rental philadelphia eagles season tickets car company philadelphia eagles season tickets for most travelers, such other factors as expediency, especially for business travelers, and customer service are what really please customers," said Rick Garlick, J.D. Power's global travel and hospitality practice lead. "Lowest price is often associated with a negative experience."
Customers on personal or leisure travel are slightly more satisfied than business customers (777 to 771) on all factors except the pick-up process. Among the 20 percent of customers who use a counter bypass service, satisfaction with the pick-up process averages 820 compared with 770 for those that use the rental counter.
The study is based on responses gathered between philadelphia eagles season tickets September 2012 and August 2013 from more than 12,382 evaluations from business philadelphia eagles season tickets and leisure customers who rented a vehicle at an airport location between August 2012 and August 2013.